Banquet Captain

Hilton; St. Louis (MO); On-site; USD 17,000 - 28,000; Full time

Job summary

Hilton in St. Louis, MO, seeks a banquet server for high‑volume events. You will serve food and beverages, bus dishes between courses and help supervise room setups to ensure flawless service.

Ideal candidates have 3+ years in banquet settings, strong English communication, and knowledge of liquor regulations. Expect coordination with kitchen and staff to maintain safety standards and guest satisfaction.

Qualifications

• 3 years of experience in a high volume banquet setting.
• Ability to read, listen and communicate effectively in English.
• Knowledge of liquor regulations to ensure compliance.
• Ability to supervise function room setup and cleanup.

Responsibilities

• Serve food and beverages during events.
• Bus dishes promptly as courses complete.
• Monitor staff performance and conduct roll calls.
• Supervise setup and breakdown of function rooms.
• Communicate with kitchen, service and host to ensure timely execution.
• Ensure compliance with safety and health regulations.

Skills

Customer service

English proficiency

Patience and diplomacy

Team coordination

Job description

Essential FunctionsServe food and/or beverage items. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.Train all banquet staff to include conducting roll call and monthly meetings and illustrating the proper techniques for different types of service. Monitor staff performance. Define performance requirements and develop action plans for achieving goals.Supervise the set up of function rooms to include placement of linens, silver, china and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory and set up.Verbally communicate, in a calm, positive demeanor, during the course of the functions with the kitchen, service, beverage, convention services and engineering staffs, as well as the guest host to ensure timely execution of events, quality of service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.Supervise clean up of function rooms and proper breakdown and storage of equipment.Supportive FunctionsIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.Performs general cleaning tasks using standard hotel cleaning products.Make sure employees are adhering to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.Other duties as assigned, including: assisting security with disorderly guests and reporting any suspicious persons or activity immediatelyKnowledge, Skills, and AbilitiesThe individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.Ability to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.Ability to read, listen and communicate effectively in English, both verbally and in writing.Knowledge of various types of equipment and set up styles used in the meeting rooms.Ability to operate beverage equipment.Hearing and visual ability to observe and detect signs of emergency situations.3 years of experience in a high volume banquet setting.