Banquet Captain

Sage Restaurant Group; Oregon (IL); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a vibrant team at a luxury hotel and restaurant, where creativity and passion for service come together. As a Part-Time Banquet Captain, you'll play a crucial role in delivering memorable dining experiences. This position involves setting up and maintaining buffets, assisting guests, and ensuring all food service operations run smoothly. With a focus on personal and professional growth, this opportunity allows you to thrive in a supportive environment that values innovation and excellence. If you're ready to make a positive impact and enjoy great perks, this role is for you!

Benefits

Great discounts on Hotels

Employee Assistance Program

Employee Referral Bonus Program

Qualifications

• 1-2 years experience in a related position.
• Basic knowledge of customer service and food service operations.

Responsibilities

• Set up and break down buffets for meals in a safe manner.
• Assist guests and maintain cleanliness of service areas.
• Communicate effectively with Banquet Captain and management.

Skills

Customer Service Principles

Food Service Function

Restaurant Operations

Manual Coordination

Organization Skills

Education

High School Education or Equivalent

Job description

The Bidwell Hotel and High Horse Restaurant + Bar is seeking a Part-Time Banquet Captain to join our team in serving guests with creativity and passion.

The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city’s shopping, dining, and top attractions. Those seeking a quintessentially Portland flavor enjoy our hip High Horse Restaurant and Bar featuring an elevated selection of regionally inspired food and drinks. When a relaxing oasis is the destination, our exclusive M Club Lounge is the perfect spacious yet cozy refuge. Groups are served with VIP status in our event space and private dining room. Our staff is tuned in to discover how we can personalize the guest experience to put The Bidwell and High Horse Restaurant + Bar among great memories shared and repeated.

Work where you belong!

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service, we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk-takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Set-up, maintain and break down buffet for breakfast, lunch and/or dinner in a safe, accident-free manner. Assist the guests as needed to ensure that all foods are properly served.

Responsibilities

1. Read BEO and know how to complete a set-up.
2. Set tables in assigned area correctly and uniformly.
3. Keep station neat and clean while servicing guests per established policies and procedures.
4. Able to work flexible shifts to consist of mornings, afternoons, evenings, weekends, and holidays.
5. Use proper in-room clearing and tray jacks.
6. Break down buffets or other special food service tables and equipment.
7. Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment.
8. Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
9. Keep kitchen area & all storage areas clean according to policies set forth by management.
10. Clearly and timely communicate needs and concerns to Banquet Captain and/or Manager/Director.
11. Maintain buffet table throughout the day, having all food items and utensils out on time and inform manager or hostess of any additional items needed on the table.
12. Assist guests; help serve as needed and respond to questions using suggestive selling techniques.
13. Clean off buffet table including putting all utensils, food and other items back in the appropriate place in the kitchen.
14. Polish up mirrored buspans and coffee urn on a daily basis and put back in dry storage. Perform sidework duties as needed.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

One to two years in a related position with this company or other organization(s).

Knowledge/Skills

Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Bending/kneeling: Ability to bend to lower level cabinets and lift trays. Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours. No driving required. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Physically strenuous: prolonged standing, walking, lifting and carrying throughout the entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Great discounts on Hotels, Restaurants, and much more.

Employee Assistance Program

Eligible to participate in the Employee Referral Bonus Program. $500+ per referral.