Banquet Captain

Benchmark Hospitality at DU; Oklahoma; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Banquet Captain to join their opening team at a world-class resort. This role offers the opportunity to lead a dedicated team in delivering exceptional guest experiences. You will be responsible for coordinating banquet events, training staff, and ensuring the highest standards of service. With a focus on employee development and a supportive work environment, this position is perfect for those looking to grow their career in the hospitality industry. Join a company that values its associates and offers competitive wages, comprehensive benefits, and opportunities for personal and professional growth.

Benefits

Health Insurance

Retirement Savings

Paid Time Off

On-site Wellness Programs

Local Discounts

Employee Rates on Hotel Stays

Qualifications

• 3+ years of Banquet experience with 2 years in a supervisory role.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Coordinate and execute all banquet events with a focus on customer satisfaction.
• Lead and train the service staff for optimal performance.

Skills

Organizational Skills

Customer Service

Communication Skills

Leadership

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Point of Sale Software

Job description

Opening Post Information: Posted Date 1 week ago (3/11/2025 6:38 PM)

Opening ID 2025-52866

# of Openings 1

Job Locations US-OK-Oklahoma City

Department Banquets

Position Type Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Location Description

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.

Description

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.

Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Be a part of our Banquet team as a Banquet Captain to launch this world-class property.

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experiences from start to finish.

Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off

About the role

The Banquet Captain is an entry-level supervisory position responsible for the coordination and execution of all banquet events. This role requires leadership of a team that is selected and trained to provide the highest standards of customer service and guest satisfaction. This individual must be a hands-on supervisor to work banquet events, directing the service staff and handling all client needs and requests in an expeditious manner.

What you will be doing:

• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Keep work areas clean and organized.
• Know food preparation and service.
• Report all unsafe conditions immediately.
• Select, train, supervise, develop, discipline, and counsel employees according to Pyramid Global Hospitality policies and procedures.
• Utilize knowledge of physical capabilities of banquet space.
• Complete all necessary paperwork, meeting all due dates.
• Know basic bar terminology and wine service.
• Oversee and assist in collection of payments for banquet functions.
• Perform in the capacity of any position supervised.
• Responsible for monthly inventory of all banquet equipment.
• Set up banquet rooms for functions (chairs, tables, linens, etc.).
• Solve unusual customer requests creatively.
• Attend required meetings.
• Complete other duties as assigned by supervisor to include cross-training.

What you bring to the role:

• High School Diploma required.
• 3+ years of Banquet experience; 2 years in a supervisory role.
• Strong organizational skills; ability to multitask effectively.
• Computer proficiency in Microsoft Office and point of sale software.
• Good communication skills; Read, write and speak English fluently.
• Customer-centric approach in dealing with the public and OKANA associates.

Pyramid Global Hospitality is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.