Banquet Captain

Hei Hotels Inc.; New Orleans (LA); On-site; USD 12,000 - 14,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vacation and holidays

Pet insurance

Short and long-term disability plans

401(k) with matching

Employee discounts

Job summary

HEI Hotels and Resorts is seeking a Banquet Captain to supervise daily banquet operations in New Orleans. You will lead captains, servers, and support staff to deliver high-quality service in a fast-paced setting.

The role involves interviewing, hiring, training, and coaching team members, while ensuring compliance with SOPs and safety standards. You will review Banquet Event Orders with clients, manage payments and payroll, and collaborate with the Director of Operations to optimize revenues

Qualifications

• More than two years of post-high school education.
• Experience in a related hospitality role is preferred.
• Strong leadership and coaching abilities.

Responsibilities

• Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.
• Interview, hire, schedule, train, develop, coach, and counsel staff; resolve problems and conduct reviews.
• Oversee daily Banquet operations to ensure service quality, safety, and adherence to LSOPs/SOPs.
• Meet with customers to review Banquet Event Orders and changes to ensure quality delivery.
• Calculate and review Banquet checks and present them for payment; manage daily service charges and payroll.
• Monitor sanitation of the Banquet areas and equipment; ensure asset protection.
• Maintain punctual attendance and perform other duties as assigned.

Skills

Leadership

Communication

Team player

Budgeting

Education

Post-high school education

Job description

About Us

Where Canal Street meets Bourbon Street, the Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi‑Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on‑site restaurant and state‑of‑the‑art fitness facility. Just outside, you'll enjoy a whirlwind of enchanting festivals, theatre, music, cultural exhibits and culinary delights. At the Astor Crowne Plaza, associates are family not just employees. We offer complimentary uniforms, meals and 24/7 discounted downtown parking.

Compensation

Salary Range: $9.51 - $10.00 Hourly. Tipped/Service Charge Eligible? Yes. Discretionary Performance Bonus Eligible? No.

Overview

Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Banquet Captain is responsible for the daily operations of the Banquet area. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses. Reports directly to the Director of Operations.

Essential Duties and Responsibilities

• Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.
• Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
• Supervise the daily operations of the Banquet area (order and maintain supplies, review set‑up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality, and hospitality.
• Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
• Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.
• Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.
• Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• More than two years of post-high school education.
• Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
• Hotel experience preferred.
• Requires working knowledge of HEI banquet/catering food and beverage services, policies, or operations.
• Knowledge of computer equipment.
• Ability to compile facts and figures in accordance with established procedures.
• Must be willing to “pitch‑in” and help co‑workers with their job duties and be a team player with or without reasonable accommodation.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long‑range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield and Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs.
• Pet insurance through the ASPCA.
• Coverage including Supplemental, Spousal and Child Life insurance as well as Short and Long‑Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through our 'YouDecide' and Hotel Room Discount programs.

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Welcome to HEI Hotels and Resorts' Career Page.

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market‑leading compensation packages, generous PTO and flex‑time initiatives, outstanding career development and advancement opportunities, job‑appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world‑class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today.

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