Security Supervisor

Hei Hotels Inc.; New Orleans, Northern (LA, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical and Dental through Anthem BCBS

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through ASPCA

401(k) with employer matching

Hotel Room Discounts

Job summary

HEI Hotels and Resorts is seeking a Security Officer for the Astor Crowne Plaza New Orleans to direct, monitor, and assist in all safety programs, protecting guests, associates, and vendors while enforcing security procedures.

You will implement SOPs, conduct property rounds, understand emergency procedures, and coordinate with department heads to maintain a secure environment. Strong leadership, clear written communication, and calmness under pressure are essential.

Qualifications

• Safety and security related courses are preferred.
• Hotel experience preferred.
• Must have basic First Aid training.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills to be concise, well organized, complete, and clear.
• Ability to work effectively under time constraints and deadlines.

Responsibilities

• Direct, monitor and assist in all hotel security and safety related programs.
• Perform protective, preventative, safety, and security related enforcement functions touring hotel complex to ensure the safety and wellbeing of all hotel guests, associates, and vendors.
• Implements and monitors all related SOPs, Mission Vision, and Values in emergencies, undesired conduct, disturbances, and threats.
• Understands Security related SOPs, property rounds and inspections.
• Completes daily documented tours of entire hotel complex, promotes safe work practices.
• A complete understanding of all Emergency related procedures (Fire, Medical, Weather, Bomb Threat, etc).
• A complete understanding of all security related systems – CCTV, Radio, Key Card System, Fire Panel, etc.
• A complete understanding of all incident reporting forms ensuring they are completed correctly based on factual investigations.
• Works closely with all hotel department heads and MODs to ensure hotel security.
• May participate in hotel investigations.
• Assists Chief Engineer in maintaining key control procedures.
• Takes immediate actions on security related issues.
• Keeps abreast of local criminal activity that may impact hotel.
• Able to properly handle guests who may be under the influence of alcohol, drugs or are otherwise incapacitated.
• Projects confident, enthusiastic, and helpful attitude.
• Has a basic understanding of PC operation and a working knowledge of Microsoft Office Software programs
• Ability to remain calm in stressful situations, seen as a strong leader throughout the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Safety and security

Hotel experience

First Aid training

Team player

Leadership

Prioritization/Planning

Written communication

Time management

Tools

Microsoft Office

Job description

Where Canal Street meets Bourbon Street, the Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi-Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on‑site restaurant and state‑of‑the‑art fitness facility. Just outside, you'll enjoy a whirlwind of enchanting festivals, theater, music, cultural exhibits and culinary delights. At the Astor Crowne Plaza, associates are family not just employees. We offer complimentary uniforms, meals and 24/7 discounted downtown parking.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Overview Direct, monitor and assist in all hotel security and safety related programs. Perform protective, preventative, safety, and security related enforcement functions touring hotel complex to ensure the safety and wellbeing of all hotel guests, associates, and vendors.

Essential Duties and Responsibilities

• Direct, monitor and assist in all hotel security and safety related programs.
• Perform protective, preventative, safety, and security related enforcement functions touring hotel complex to ensure the safety and wellbeing of all hotel guests, associates, and vendors.
• Implements and monitors all related SOP’s, Mission Vision, and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats.
• Understands Security related SOP’s, property rounds and inspections.
• Completes daily documented tours of entire hotel complex, promotes safe work practices.
• A complete understanding of all Emergency related procedures (Fire, Medical, Weather, Bomb Threat, etc).
• A complete understanding of all security related systems – CCTV, Radio, Key Card System, Fire Panel, etc.
• A complete understanding of all incident reporting forms ensuring they are completed correctly based on factual investigations.
• Works closely with all hotel department heads and MOD’s to ensure hotel security.
• May participate in hotel investigations.
• Assists Chief Engineer in maintaining key control procedures.
• Takes immediate actions on security related issues.
• Keeps abreast of local criminal activity that may impact hotel.
• Able to properly handle guests who may be under the influence of alcohol, drugs or are otherwise incapacitated.
• Projects confident, enthusiastic, and helpful attitude.
• Has a basic understanding of PC operation and a working knowledge of Microsoft Office Software programs and internet use.
• Ability to remain calm in stressful situations, seen as a strong leader throughout the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Safety and security related courses are preferred.
• Hotel experience preferred.
• Must have basic First Aid training.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills to be concise, well organized, complete, and clear.
• Ability to work effectively under time constraints and deadlines.

ADA related Physical Demand Section

• Frequent walking, climbing, bending, lifting, pushing, pulling, talking, smiling, writing with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Welcome to HEI Hotels and Resorts’ Career Page.

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world‑class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.

Find the career that aligns with your goals by beginning your online search today. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.