Director Of Housekeeping

HEI Hotels & Resorts; New Orleans (LA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical & Dental

Vision insurance

Vacation & Holidays

Pet insurance

401(k) matching

Hotel discounts

Job summary

HEI Hotels & Resorts is seeking a senior Housekeeping Manager at the Astor Crowne Plaza New Orleans to lead cleanliness across guestrooms, public spaces, and back-of-house operations. The role focuses on staffing, training, budgeting, and ensuring high guest satisfaction in the vibrant French Quarter.

Manage labor, schedules, and vendor relations while maintaining OSHA and safety standards. A strong background in housekeeping and laundry operations is required to drive excellence.

Qualifications

• Keen knowledge of housekeeping and laundry operations and staff management.
• Experience running in-house laundry operations and associated budgets.
• Proven ability to lead diverse teams and resolve conflicts efficiently.
• Strong budgeting, forecasting, and cost-control skills.
• Excellent verbal and written communication across levels of staff.
• Familiarity with hotel operations including marketing, safety, and compliance.

Responsibilities

• Plan, organize, and monitor staff workload to ensure cleanliness and maintenance standards.
• Develop housekeeping and laundry budgets and cost controls.
• Implement labor scheduling tied to occupancy and events.
• Conduct periodic inventory of guest supplies and equipment.
• Coordinate with other departments for guest services and maintenance.
• Hire, train, evaluate, and discipline staff as needed.
• Communicate clear directions and maintain open lines of communication with staff.
• Interact with guests to resolve issues and maintain high satisfaction.

Skills

Housekeeping management

Laundry operations

Staff leadership

Conflict resolution

Budget forecasting

Communication skills

Team player

Hotel operations knowledge

Job description

About Us

Where Canal Street meets Bourbon Street, the Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi‑Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on‑site restaurant and state‑of‑the‑art fitness facility. Just outside, you'll enjoy a whirlwind of enchanting festivals, theater, music, cultural exhibits and culinary delights. At the Astor Crowne Plaza, associates are family not just employees. We offer complimentary uniforms, meals and 24/7 discounted downtown parking.

Compensation

Salary Range: $75,000.00 - $80,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Essential Duties and Responsibilities

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.

• Develop housekeeping and laundry budget.

• Develop and implement controls for expense management.

• Conduct periodic inventory of guest supplies, small equipment and linen as required.

• Utilize labor management tools to schedule and control labor costs.

• Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.

• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.

• Communicate both verbally and in writing to provide clear direction to staff.

• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

• Evaluate condition of furniture, fixtures, decor, etc. *Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.

• Ensure compliance of housekeeping and laundry standard operating procedures and policies.

• Operate department pursuant to OSHA requirements and guidelines.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• 5+ years management experience, with at least 3 years in housekeeping management.

• Experience managing in-house operated laundry operations.

• Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.

• Able to work with other department leaders.

• Able to resolve guest, supervisor, and associate conflicts.

• Able to manage multiple tasks at all times and have excellent organizational skills.

• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player with or without reasonable accommodation.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.