Banquet Captain

Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts; New Orleans (LA); On-site; USD 13,000 - 14,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Hotel room discounts

Paid time off

Job summary

Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts is seeking a Banquet Server to lead the team during events at the Astor Crowne Plaza New Orleans. You will ensure guest satisfaction by coordinating service and accurate execution of banquet orders.

Responsibilities include overseeing BEOs, set-up verification, and clear communication with group representatives. A strong emphasis is placed on timely delivery and professional guest interactions.

Qualifications

• Hotel experience preferred.
• Superior communication skills to provide information and services to hotel management and guests.
• Knowledge of hotel operations, including budgeting, safety, and long-range planning.
• Ability to work effectively under time constraints and deadlines.
• Excellent verbal and written communication, adaptable to different audiences.

Responsibilities

• Lead Banquet team to ensure a positive guest experience.
• Check Banquet Event Orders (BEO) for accuracy.
• Verify room set-up and that BEO directions are followed; keep public areas clean.
• Contact group representatives and explain how to reach you during functions.
• Communicate BEO changes to catering and affected departments.
• Coordinate with banquet staff for set-ups, changes, and schedules.

Skills

Communication skills

Hospitality knowledge

Time management

Guest service

Job description

About Us

Where Canal Street meets Bourbon Street, the Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi‑Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on‑site restaurant and state‑of‑the‑art fitness facility. Just outside, you'll enjoy a whirlwind of enchanting festivals, theater, music, cultural exhibits and culinary delights. At the Astor Crowne Plaza, associates are family not just employees. We offer complimentary uniforms, meals and 24/7 discounted downtown parking.

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $9.51 - $10.00 Hourly

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.

Essential Duties and Responsibilities

• Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.
• Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.
• Make contact with group representatives. Explain how to make contact if needed throughout function.
• Communicate all BEO changes to catering office and affected departments.
• Coordinate with banquet staff set-ups, changes, and time schedules for all functions.
• Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
• Recap all banquet checks at end of each day and turn in to Night Audit.
• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills:

• Hotel experience preferred.
• Superior communication skills to provide information and associated services to hotel management and guests.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.