Banquet Captain

Hotelandresortsolution; Louisville (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector seeks a Banquet Captain to lead event staff and ensure exceptional service. This role involves managing on-site events, fostering a positive team atmosphere, and exceeding client expectations. If you thrive in dynamic environments and have a passion for hospitality, this position offers a unique opportunity to engage with guests and contribute to memorable experiences. Join a team that values creativity, collaboration, and community engagement, and be part of a pioneering approach to art and hospitality.

Qualifications

• Strong communication skills and enthusiasm for hospitality.
• Ability to manage events and provide excellent customer service.

Responsibilities

• Lead event staff to ensure exceptional guest-focused service.
• Manage execution of on-site events and maintain communication.
• Complete end-of-event paperwork and summarize event details.

Skills

Communication Skills

Customer Service

Leadership

Problem Solving

Education

High School Diploma

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel, and chef-driven restaurant to create a unique and welcoming opportunity.

Join our Flock!

Job Description

General Purpose: The Banquet Captain leads the event staff during a specific event, ensuring that Banquet Servers and Bartenders can operate efficiently while providing exceptional guest-focused service.

Specific Responsibilities:

• Meets client needs and exceeds client expectations to execute each event successfully.
• Creates a positive and motivated atmosphere for teammates.
• Provides leadership support to banquets and catering teams.
• Develops and maintains a good working relationship with guests, groups, and teammates from other departments.
• Communicates verbally and in writing with the Banquet Manager and Kitchen team to secure all details/tools necessary to execute events. Assists with maintaining lines of communication between B&C and hotel/restaurant/etc.
• Knows and understands procedures, terminology, and techniques used in the B&C department.
• Demonstrates knowledge of ingredients of all food and beverage items served and available for a function.
• Manages execution of on-site events in cooperation with event staff per directions of the Banquet Manager and according to standards in the B&C Standards & Tools manual.
• Oversees set-up/tear-down details and processes.
• Interacts with the on-site contact and assists with impromptu requests; confidently answers client questions and solves client problems.
• Confidently answers staff questions, resolves issues during events, and remains calm in chaotic situations.
• Monitors staffing and scheduling, making adjustments to minimize expenses while ensuring an exceptional event.
• Performs any task related to the execution and running of events, including filling in for event servers as necessary.
• Completes a walk-thru after every event.
• Completes end-of-event paperwork, including, but not limited to, accounting, inventory, payroll report, etc.
• Summarizes the event in the Banquet Captain Log with a concise written report of event details.
• Knows and speaks knowledgeably about products, features, and services offered by hotels and restaurants.
• Provides excellent customer service to all hotel and restaurant guests, not just those attending the event.
• Reports to work on time and ready to work scheduled shifts.

Qualifications

• Strong communication skills; must be able to speak, read, and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Must pass a background check.

Physical Requirements:

• Must be able to carry a full-service tray comfortably.
• Must be able to stand and walk for long periods of time.
• Must be able to lift at least 50 pounds.

Additional Information

21c Museum Hotels is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm