Banquet Captain

Laredocc; Laredo (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Performance Bonus - Tiered Scale

Paid Vacation with rollover or payout

Sick, Family and Personal Time-Off

Uniforms provided by the Club

Job summary

Laredocc is seeking a Banquet Captain to lead banquet staff in delivering exceptional service during events. Responsibilities include directing service staff, managing event setups, and ensuring all health regulations are followed. Ideal candidates have supervisory experience in catering and strong customer service skills.

The position requires effective communication and time management abilities, as well as certification in food handling and safety regulations. The role offers a performance bonus and paid time off.

Qualifications

• One to three years of supervision experience in a large-scale catering environment.
• Serve Safe Certification, Texas Food Handlers Card, and Texas State Alcohol Card required.
• Ability to work ten-hour plus shifts, and able to grasp, lift and/or carry up to 50 pounds.

Responsibilities

• Direct banquet staff and assign tasks for service delivery.
• Maintain cleanliness and prepare function rooms before events.
• Manage employee and client issues swiftly.

Skills

Time management

Customer service oriented

Attention to detail

Give clear and effective direction

Education

High school diploma or GED equivalent; Associates or Bachelor's degree preferred

Tools

MS Office

Industry systems and software; Jonas preferred

Job description

Banquet Captain

The Banquet Captain is responsible for directing each banquet staff in the entire meal service and assign tasks to them as required. Their duties include teaching new staff members how to execute their designated tasks in the banquet. Also, they organize meetings to give updates on service or policy changes, as well as, administering any staff issues and resolving them in a timely manner. Additionally, the captain will guide the set up of the banquet, preserve service supplies, and ensure all sanitary regulations and club policies on appropriate and safe food handling are followed by every staff member. The Banquet Captain provides a consistent product, delivers exceptional member experience, managing costs and ensures all staff under direct supervision are focused while demonstrating a member centric attitude and culture. In addition to maintaining our vision by adhering to our values, this position must provide the highest level of service to our member and their guests.

Principle Duties

• Be available to clients at all times prior to, during or after an event, out on the floor and easily visible able to alleviate questions/concerns and provide excellent client service.
• Participate as needed in meetings with the Director of Catering, Assistant Catering Director, Banquet Manager, Banquet Chef and/or Executive Chef to review menu requests and/or banquet event orders.
• Understand and be able to communicate catering menu details and pricing.

As Banquet Manager you will get to

• Lead a team in providing exceptional member services in preparation, during and following events.
• Visually inspect function rooms and equipment prior to functions for cleanliness and accurate setup.
• Review, maintain and stay up-to-date with upcoming events, communicating regularly with the Catering Sales Team, Banquet Event Order, and kitchen details with Catering team to ensure they have all necessary information to guarantee a successful event and ensure billing is complete and processed in a timely manner.
• Order alcoholic beverages (requisitions) as well as other beverages for events.
• Oversee clearing and cleaning of all venues; returning, cleaning and restocking of equipment.
• Graciously and quickly manage any employee or client issues; report issues to the Banquet Manager.
• Engage and/or take a lead in regular, consistent meetings with employees, from one-to-one check-ins to pre-shift, team and department meetings.
• Ensure cleanliness of the event by maintaining to specified standards, passing Health Department audits and training staff on proper sanitation and safety guidelines.
• Step in for staff as needed in urgent circumstances.
• Attend staff and management meetings as needed.
• Other duties as assigned by supervisor or other management.

Minimum Qualifications

• One to three years of supervision experience preferably in a large-scale Catering environment
• One to three years of experience of audio/visual production and set up
• High school diploma or GED equivalent; Associates or Bachelor's degree preferred
• Serve Safe Certification, Texas Food Handlers Card, and Texas State Alcohol Card and Training required
• First Aid Training and CPR Certification preferred
• Proficiency in MS Office; Word, Excel and Outlook
• Knowledge of industry systems and software; Jonas preferred.
• Ability to work any day shift; evenings, weekends, and certain holidays. Ability to work on-call as needed.
• Able to work ten-hour plus shifts, plus the ability to stand, sit or walk for extended periods of time
• Able to grasp, lift and/or carry up to 50 pounds as needed
• Maintain a neat, clean and well-groomed appearance at all times
• Must possess hearing, visual and sensory abilities to observe and detect emergency situations; to distinguish product, taste, texture, temperature and presentation and preparation.
• At times will be asked to work long periods out doors during major club tournaments.

Key Competencies include

• Time management
• Give clear and effective direction
• Verbal acuity and basic math aptitude
• Organized
• Customer service oriented
• Attention to detail.
• Adhering to our Core Values including loyalty, collaboration, energy, professionalism and family.

Benefits

• Performance Bonus - Tiered Scale
• Paid Vacation with rollover or payout
• Sick, Family and Personal Time-Off
• Uniforms provided by the Club

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skill that may be required.