Banquet Captain

Jobs2Web; Irvine (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Hotel Irvine is seeking a Banquet Captain to supervise the banquet staff, oversee setup and service for functions, and ensure adherence to high standards of guest satisfaction. The role requires managing schedule postings, room layouts, and safety protocols with a professional, guest-focused approach.

Applicants should have health department certifications and at least two years of Banquet Captain/Supervisor experience in a high-volume hotel or resort.

Qualifications

• Possess current health department certifications required to work in a restaurant.
• Minimum two (2) years experience as Banquet Captain/Supervisor, preferably in a high volume banquet or hotel/resort environment.
• Experience developing and conducting employee training.
• Experience developing and implementing employee motivational programs, performance evaluations and discipline.

Responsibilities

• Review the banquet schedule and ensure posting of updated function sheets in the banquet kitchen.
• Prepare and post daily room assignments for banquet staff including specific times for set-up and service.
• Oversee the set-up of all aspects of a function, including the physical layout of the room.
• Monitor the appearance and performance of the banquet staff. Provide feedback and take corrective action if necessary.
• Ensure meals are prepared and served in accordance with established service standards.
• Ensure all standard food handling, sanitation and health department guidelines are adhered to by banquet staff.
• Properly close all banquet checks and complete the Captain’s log book at the completion of the function.
• Oversee proper clean up, handling and storage of all banquet materials and equipment.
• Recognize and address any problems resulting from guest complaints, intoxication or disruptive behavior.
• Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents.
• Follow all procedures when responding to any hotel emergency or safety situation.

Skills

Attention to detail

Professionalism

Guest service

Team leadership

Job description

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The Banquet Captain works with the Banquet management staff and is responsible for supervising the banquet staff to ensure banquet guests are offered an enjoyable, expertly served meal reflecting the high customer service standards of the Resort. They supervise the banquet room set-up and ensure all product and service standards are met. A Banquet Captain must maintain a professional appearance and friendly attitude toward guests, other employees and management staff.

• Review the banquet schedule and ensure posting of updated function sheets in the banquet kitchen.
• Prepare and post daily room assignments for banquet staff including specific times for set-up and service.
• Oversee the set-up of all aspects of a function, including the physical layout of the room.
• Monitor the appearance and performance of the banquet staff. Provide feedback and take corrective action if necessary.
• Ensure meals are prepared and served in accordance with established service standards.
• Ensure all standard food handling, sanitation and health department guidelines are adhered to by banquet staff.
• Properly close all banquet checks and complete the Captain’s log book at the completion of the function.
• Oversee proper clean up, handling and storage of all banquet materials and equipment.
• Recognize and address any problems resulting from guest complaints, intoxication or disruptive behavior.
• Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents.
• Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications / Other Expectations:

• Possess current health department certifications required to work in a restaurant.
• Minimum two (2) years experience working as a Banquet Captain/Supervisor, preferably in a high volume banquet or hotel/resort environment.
• Experience developing and conducting employee training.
• Experience developing and implementing employee motivational programs, performance evaluations and discipline.
• Strong attention to detail and the ability to handle multiple tasks.
• Ability to work with management staff and other employees in a professional manner.

A breath of fresh air in an otherwise mundane sea of ordinary, Hotel Irvine offers a sleek, vibrant, look delivering a contemporary hospitality experience that provides guests with personalized service, pops of bright color and energy bursting from every space.

Our employee community is comprised of hard-working, dedicated hospitality professionals who deliver genuine, personalized service that stays with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.