Banquet Captain

Atrium Hospitality LP; Hot Springs (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Banquet Captain to provide guests with an excellent banquet experience. This role involves planning and implementing serving details for events, ensuring service standards, and managing banquet staff. The ideal candidate will have customer service experience and a high school diploma. Join a team that values teamwork and service excellence.

Benefits

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Qualifications

• Previous customer service experience required.
• Six months of banquet food service experience required.

Responsibilities

• Directs setting up tables correctly and uniformly.
• Plans the serving order and orchestrates its completion.
• Ensures service standards are being followed.

Skills

Customer Service

Leadership

Education

High School diploma or equivalent

Job description

Hotel:

Hot Springs Embassy Suites

400 Convention Boulevard

Hot Springs, AR 71901

Banquet Captain

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium’s community service and volunteer programs.

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Profile:

Telecommute: No

Bonus Eligible: No

Direct Reports: No

Reports To: Banquet Manager or All Purpose Manager

Equipment: Uniform

Primary Purpose:

The primary purpose of the Banquet Captain is to provide guests with an excellent banquet experience, by

planning and implementing the serving details for the event.

Work Performed:

TheBanquet Captainwill be tasked with the following duties, responsibilities, and assignments:

• Directs setting up for tables correctly and uniformly in assigned areausingclean pressed linen, clean unspotted silverware, clean china with no chips or cracks, clean unspottedglassware;

• Confirm the table complements (salt, pepper, sugar, breadbaskets, etc.) have been properly cleaned andfilled;

• Plans the serving order and orchestrates its completion in a timely, quiet and courteousmanner;

• Ensures the servers are ready to serve the meal when itsprepared;

• Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions asassigned;

• Maintain communication with the guest contact person for guestneeds;

• Set-up, operate and dismantle audio-visualequipment;

• Be familiar with and maintain knowledge of maintenance and usage of all Audio-Visualequipment;

• Ableto perform job of Banquet Associate and BanquetBartender;

• Able to understand departmental forecasting to ensure appropriate staffinglevels;

• Assist Banquet Manager orAll PurposeManager with scheduling, training staff, and inventory;

• Ensures service standards are being followed and takes corrective action when they arenot;

• Guide, direct, and motivate banquetstaff;

• Follow all company safety and security policies and procedures, including reporting accidents,injuriesand unsafe work conditions to management;and

• Any and allother work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Previous customer service experience

Six months of banquet food service experience

Preferred Prior Experience:

Prior leadership experience

Preferred Education:

High School diploma or equivalent

Required Licenses/ Certification:

Food Safety certificate or complete training during initial 90 days.

Alcohol certification or complete training during initial 90 days.

Physical:

Ability to lift, pull and push up to 50 pounds.

Ability to bend and squat repeatedly. Ability to walk and stand for duration of scheduled shift

Other:

Must be flexible to working days, early mornings, evenings, nights,weekendsand holidays.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy