Banquet Captain

The Muttontown Club; East Norwich (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Banquet Captain at a prestigious club, where you will oversee banquet events and ensure exceptional service. This role demands strong leadership and interpersonal skills to manage staff and foster positive relationships with clients. With responsibilities ranging from reviewing event orders to training staff and addressing guest inquiries, you will play a crucial role in delivering memorable dining experiences. If you thrive in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity to showcase your talents and grow in your career.

Qualifications

• 3+ years of experience in the hospitality industry, focusing on catering/banquets.
• Strong communication and customer service skills.

Responsibilities

• Supervise and manage banquet events, ensuring smooth operations.
• Train staff and ensure timely serving of banquet courses.

Skills

Leadership

Interpersonal Skills

Customer Service

Communication

Teamwork

Basic Computer Skills

Education

High School Diploma

Tools

POS Computer

Job description

Job Purpose

The Banquet Captain supervises and manages banquet events. The Banquet Captain is responsible for staff, ensuring banquet operations run smoothly, and prioritizing the comfort and safety of guests.

A successful Banquet Captain has strong leadership and interpersonal skills, manages multiple streams of information and fosters positive client relationships.

Responsibilities

1. Review and understand Banquet Event Orders (BEO’s) and Event Plans
2. Attend weekly BEO meetings
3. Shift schedule and manage employees and timetables
4. Train staff on serving etiquette
5. Ensure banquet courses are served on time
6. Tend to guests' requests, questions, and issues
7. Ensure the venue and facilities remain neat and clean
8. Ensure safety regulations are communicated and adhered to

Qualifications

1. Minimum of 3 years’ experience in the Hospitality industry with a preferred focus on catering/banquets
2. Ability to communicate effectively with members, guests, co-workers, and management
3. Strong customer service skills and able to resolve customer issues

Reports To

1. Food & Beverage Manager, Food and Beverage Director, General Manager

Education

1. High School diploma required

Skills/Abilities/Personal Characteristics

1. Knowledge of Food Service Regulations
2. Verbal and Written Communication
3. Teamwork
4. Friendliness
5. Basic computer skills and working knowledge of POS computer

Working Conditions

1. Days and hours of work vary by schedule and business needs
2. Evening, weekend, and holiday work will be required
3. While performing the duties of this job, the employee may be required to stand for long periods of time, may be required to lift and carry objects weighing up to 50 pounds.
4. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions