Banquet Captain

Hilton Charlotte University Place; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Hilton Charlotte University Place is seeking a Banquet Captain to lead front-of-house service teams during catered events such as weddings and corporate meetings. This senior-role position ensures seamless execution and guest satisfaction.

The ideal candidate will have 1 to 3+ years of experience in high-end customer service or catering, strong leadership skills, and the ability to manage multi-staff teams effectively. Physical stamina is a must as the role requires standing for extended periods.

Qualifications

• 1 to 3+ years of experience in high-end customer service, catering, or events.
• Strong ability to direct and motivate multi-staff teams.
• Ability to stand and walk for 10+ hours and lift up to 50 lbs.

Responsibilities

• Review Banquet Event Orders (BEOs) for event details.
• Conduct pre-shift meetings to assign stations and train staff.
• Coordinate with culinary team to ensure timely service.
• Welcome clients and address requests for high-end guest experience.
• Oversee table clearing and end-of-shift duties.

Skills

Customer service

Team leadership

Communication

Physical stamina

Job description

A Banquet Captain is a senior‑level hospitality professional who leads front‑of‑house service teams during catered events, such as weddings, galas, and corporate meetings. They act as the primary on‑site liaison between clients, event planners, and kitchen staff to ensure seamless execution and guest satisfaction.

Responsibilities

• Pre‑Event Preparation: Review Banquet Event Orders (BEOs) to understand menu details, layout requirements, and guest expectations.
• Team Leadership: Conduct pre‑shift meetings (or \"line‑ups\") to assign stations, train staff on service etiquette, and cover special dietary requirements.
• Floor Management: Coordinate with the culinary team (e.g., the sous chef or executive chef) to ensure food is prepared, plated, and served on time.
• Client Relations: Welcome hosts, address real‑time requests or complaints, and ensure an overall high‑end guest experience.
• Closing & Breakdown: Oversee the clearing of tables, assign end‑of‑shift cleaning duties, secure inventory, and prepare the venue for the next event.

Qualifications

• Experience: Typically requires 1 to 3+ years of experience in high‑end customer service, catering, or the wedding and events industry.
• Leadership & Communication: Strong capability to direct, motivate, and manage multi‑staff teams.
• Physical Stamina: Ability to stand and walk for 10+ hours and lift/move heavy banquet equipment (up to 50 lbs).
• Certifications: Often requires a valid food handler’s card and/or an alcohol certification (e.g., TIPS or ServSafe), depending on local state guidelines in Pennsylvania.