Banquet Captain

The Fennec; Birmingham (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in Birmingham is seeking a Banquet Captain to lead and supervise banquet staff for various events. This role involves overseeing the setup of banquet rooms, ensuring compliance with sanitary regulations, and responding to customer inquiries. The ideal candidate will possess strong leadership and customer service skills, along with a commitment to maintaining a high standard of service. Join a dynamic team dedicated to creating exceptional dining experiences in a vibrant atmosphere, where your contributions will help shape memorable events.

Qualifications

• Experience in supervising and training banquet staff.
• Knowledge of sanitary regulations and liquor liability laws.

Responsibilities

• Supervise and train banquet staff during events.
• Oversee banquet room setup and ensure cleanliness.
• Respond to customer inquiries and manage complaints.

Skills

Leadership

Customer Service

Sanitary Regulations Knowledge

Staff Training

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Banquet Captain Duties and Responsibilities

THE FENNEC

The Fennec brings an entirely new concept to Birmingham. The four unique spaces, The Fennec, The Social, The Cypress, and The Foxhole Lounge, provide a variety of options to feature events enhanced by entertainment from new artists, while coupled with a locally progressive menu. The Fennec’s menu has been created by an award-winning chef, and our contemporary cocktail bar offers tailored cocktails. The leaders of the Fennec have a mission to make excellence effortlessly routine.

Responsibilities

Daily duties vary for banquet captains depending on the number of guests dining in the banquet room and the size of the staff in need of supervision. However, the following core duties are associated with this job in most environments:

Supervise and Train Banquet Staff

Banquet captains supervise all banquet staff throughout meal service and delegate tasks to them as needed. They train new staff members on how to perform their assigned tasks in the banquet, food preparation, and dining areas. Banquet captains also hold team meetings to provide updates on policy or service changes, and they manage any staff problems that occur, defusing situations as quickly as possible.

Oversee Setup

Banquet captains oversee banquet room setup, directing staff on where to place table settings, centerpieces, and other table decorations.

Maintain Stock

Banquet captains ensure that banquet room stock is fully supplied at all times, including food. They alert staff when supplies are running low so they can be replenished from inventory storage.

Follow All Sanitary Regulations

Banquet captains follow all sanitary laws and regulations, as well as company policies, regarding proper cleaning and safe food handling. They also ensure that all staff follow these regulations and that all dining and banquet areas are clean and organized at all times.

Follow Liquor Liability Laws

Banquet captains follow all state and federal laws in regards to serving liquor, and stop serving patrons as necessary. This includes ensuring that everyone served alcohol is of legal age to drink it.

Respond to Customers

Banquet captains respond to customer complaints, questions, and compliments.