Banquet Captain

TPG Hotels and Resorts; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Leadership experience

Team-focused workplace

Job summary

Kimpton Overland Hotel Atlanta is seeking a Banquet Captain to lead banquet operations during events, ensuring exceptional guest service and a safe, positive work environment for associates. You will coordinate banquet staff and work with the Banquet Manager, culinary team, and other hotel departments to execute events seamlessly.

You will review event orders, supervise setup, and ensure service quality and sanitation standards throughout each function.

Qualifications

• Experience supervising banquet staff at events.
• Strong knowledge of banquet service and event setup.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Supervise banquet associates during meetings, conferences, weddings, and events.
• Review event orders and ensure proper room setups, service, and equipment.
• Conduct pre-event meetings and communicate expectations to the banquet team.
• Maintain banquet spaces per hotel standards and ensure safety and sanitation.
• Monitor food and beverage service for quality and timing.
• Lead on-floor presence, respond to guest requests, and resolve concerns.
• Coordinate with culinary, stewarding, housekeeping, engineering, front office, and event services.
• Provide coaching and recognition to staff; assist with training.
• Ensure proper handling of equipment, supplies, and inventories.
• Assist with opening/closing duties and with special projects as needed.

Skills

Leadership

Coaching

Communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Job description

The Banquet Captain for the Kimpton Overland Hotel Atlanta is responsible for leading and supervising banquet operations during assigned events while ensuring exceptional guest service, consistent service standards, and a safe, positive work environment for all associates. The Banquet Captain serves as a key leader on the floor, coordinating banquet associates and working closely with the Banquet Manager, culinary team, event services, and other hotel departments to ensure each event is executed seamlessly.

The ideal candidate is an experienced hospitality professional who demonstrates strong leadership, organization, communication, and problem-solving skills and who takes pride in creating memorable experiences for hotel guests and clients.

Essential Duties And Responsibilities

• Supervise and direct banquet associates during meetings, conferences, weddings, receptions, and other hotel events.
• Review event orders and ensure room setups, food and beverage service, equipment, and other event details are prepared according to specifications.
• Conduct pre-event meetings and communicate event expectations, assignments, timing, and service standards to the banquet team.
• Ensure banquet rooms and event spaces are properly set, maintained, and broken down according to hotel standards.
• Monitor food and beverage service to ensure quality, accuracy, presentation, and appropriate timing.
• Maintain a strong presence on the banquet floor and respond promptly to guest and client requests.
• Resolve guest concerns professionally and elevate issues to management when appropriate.
• Coordinate effectively with culinary, stewarding, housekeeping, engineering, front office, and event services teams.
• Monitor associate performance and provide coaching, direction, and recognition as appropriate.
• Assist with training new banquet associates and reinforce hotel policies, procedures, and service standards.
• Ensure proper handling and accounting of banquet equipment, supplies, food, and beverage products.
• Monitor staffing levels and communicate operational needs to banquet management.
• Ensure compliance with hotel standards, health and safety regulations, sanitation requirements, and responsible alcohol-service practices.
• Maintain a clean, organized, and safe work environment.
• Assist with opening and closing duties, including securing equipment and ensuring event spaces are properly restored.
• Support the Banquet Manager and other Food & Beverage leadership with special projects and operational needs.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous banquet, catering, restaurant, or hotel food and beverage experience required.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of banquet service, event setup, food and beverage operations, and hospitality standards.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work effectively as part of a team and independently.
• Professional appearance and positive attitude.
• Must be available to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on business needs.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull banquet equipment and supplies as required.
• Ability to frequently bend, stoop, reach, and move throughout event spaces.
• Ability to safely perform duties in a fast-paced hospitality environment.

What We Offer

• Opportunity to grow within the hotel's Food & Beverage operation.
• Leadership experience in a professional hotel environment.
• A team-focused workplace that values exceptional guest service and associate wellbeing.

EEO/AA/M/F/D/V

EOE

• AA
• M/F/D/V