Bankruptcy Operations Lead

NewRez LLC; Coppell (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement plan with employer 0

Paid Parental Leave

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Volunteer Time Off day

Matching Gifts Program

Job summary

Newrez seeks a Supervisor Bankruptcy to lead a team of Case Managers, ensuring efficient adherence to timelines and metrics. You will oversee training, performance management, and cross‑department collaboration, driving improved processes and reporting accuracy.

Ideal candidates have 6+ years in bankruptcy or mortgage services, plus 1–2 years of managerial experience and strong analytical, organizational, and communication skills.

Qualifications

• Bachelor’s degree preferred.
• 6+ years of bankruptcy or mortgage service experience required.
• 1–2 years of management experience.

Responsibilities

• Supervise a staff of multiple Bankruptcy Case Managers.
• Develop and maintain up-to-date policies and procedures.
• Identify areas for process improvement and implement changes.
• Train new hires on systems of record, investor guidelines and industry standards.
• Use reporting to manage the team and adjust reporting as needed.
• Handle personnel management including coaching and annual reviews.
• Serve as Bankruptcy point of contact for other departments and law firms.
• Track and analyze departmental data and report on team activities.
• Assist with attorney billing and invoice approval.
• Accept special tasks and drive objectives to completion.
• Make business decisions based on recovery likelihood vs liability risks.

Skills

Analytical skills

Organizational skills

Communication

Research skills

Team leadership

Multitasking

Education

Bachelor's degree

Job description

Newrez seeks a Supervisor Bankruptcy to lead a team of Case Managers, ensuring efficient adherence to timelines and metrics. You will oversee training, performance management, and cross‑department collaboration, driving improved processes and reporting accuracy.

Ideal candidates have 6+ years in bankruptcy or mortgage services, plus 1–2 years of managerial experience and strong analytical, organizational, and communication skills.