Supervisor - Bankruptcy

Newrez; Tempe (AZ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer"s

401(k) Retirement plan with employer "

Paid Maternity Leave/Parental Bonding/

Adoption Assistance

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Volunteer Time Off day

Matching Gifts up to $1,000

Employee Resource Groups (ERG)

Job summary

Newrez in Tempe, AZ is seeking a Supervisor Bankruptcy to lead a team of Bankruptcy Case Managers, ensuring adherence to processes, timelines and metrics while overseeing training and personnel management. You will oversee policy updates, identify improvement opportunities, coach staff, coordinate with attorneys, and manage reporting and data analysis to drive recovery metrics.

The role requires 6+ years in bankruptcy or mortgage service and 1-2 years of management, with a bachelor’s preferred.

Qualifications

• Bachelor’s degree preferred; 6+ years in bankruptcy or mortgage service required.
• 1-2 years of management experience.
• Strong analytical and organizational abilities with effective communication.

Responsibilities

• Supervise a staff of multiple Bankruptcy Case Managers.
• Develop and maintain up-to-date policies and procedures.
• Identify areas for process improvement and implement new processes.
• Train new hires on systems, investor guidelines, and industry standards.
• Train the team on new processes and use reporting to manage the team.
• Conduct personnel management including coaching and annual reviews.
• Serve as bankruptcy point of contact for other departments and attorneys on escalated issues.
• Track and analyze departmental data and report activities.
• Assist with attorney billing and invoice approval.
• Accept special tasks and ensure objectives are met.
• Make business decisions based on likelihood of recovery vs liability risks.

Skills

analytical skills

organizational skills

communication skills

research skills

multi-tasking

teamwork

Education

Bachelor’s degree

Job description

Primary Function

The Supervisor Bankruptcy will oversee a team of Bankruptcy Case Managers and ensure that the team is performing efficiently with respect to processes, procedures, timelines, and other metrics, and also be responsible for all aspects of training and personnel management for the team.

Principal Duties

• Supervise a staff of multiple Bankruptcy Case Managers.
• Develop and maintain up to date policies and procedures.
• Identify areas for process improvement and help implement new processes, as necessary.
• Training new hires on all systems of record, investor guidelines and industry standards.
• Training the team on new processes as implemented.
• Use reporting to manage the team and make changes to reporting, as necessary.
• Perform all aspects of personnel management including coaching and annual reviews.
• Act as the Bankruptcy point of contact for other departments within the Company as well as attorney firms on escalated issues.
• Track and analyze departmental data and report on the activities of the team.
• Assist with attorney billing and invoice approval.
• Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
• Make business decisions based on likelihood of recovery versus liability risks.

Education and Experience Requirements

• Bachelor’s degree, preferred.
• 6+ years of bankruptcy or mortgage service-related experience required.
• 1-2 years of management experience.

Knowledge, Skills, and Abilities

• Strong analytical skills.
• Strong organizational skills with attention to detail.
• Strong communication, computer, and research skills.
• Effective in multi-tasking and goal oriented.
• Ability to work on a team or independently with minimal supervision.

Additional Requirements

All employees are required to have smartphones that meet company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity Statement

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.