Banking Training Specialist

Mountain West Bank; Coeur d'Alene (ID); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) with Profit-Sharing

Paid Time Off & Holidays

Job summary

Mountain West Bank is seeking a Trainer to support our Coeur'd'Alene Corporate location at Ironwood Branch. You will deliver and continually improve training programs, ensuring staff are knowledgeable about bank products, systems, policies, and customer service standards.

This role reports to the HR Director, with opportunities for career growth. The position is full-time and requires weekday hours with some travel to MWB branches and trainings.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in a retail branch environment.
• Excellent presentation skills.
• Knowledge of Word, Excel and PowerPoint.
• Excellent communication skills both verbal and written.
• Ability to maintain strict confidentiality.
• Ability to multi-task and handle complex tasks efficiently.
• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Willingness to travel to MWB branches, departments and trainings.

Responsibilities

• Deliver, facilitate, evaluate, and continuously improve training programs for Mountain West Bank employees.
• Ensure employees are knowledgeable about bank products, systems, policies, regulatory requirements, and customer service standards.
• Plan, organize, and facilitate engaging training such as TechXpert, Soft Skills, Retail Fundamentals, Systems/Equipment, etc.
• Deliver on-site and in-person training at branches in coordination with branch management and retail leadership.
• Assess training program effectiveness and identify knowledge gaps.
• Produce video, on-demand, and self-paced training modules as needed.

Skills

Training & Facilitation

Customer Service

Presentation Skills

Microsoft Office (Word/Excel/PowerPt)

Education

High School Diploma or equivalent

Job description

Mountain West Bank is seeking a Trainer to support our Coeur'd'Alene Corporate location at Ironwood Branch. You will deliver and continually improve training programs, ensuring staff are knowledgeable about bank products, systems, policies, and customer service standards.

This role reports to the HR Director, with opportunities for career growth. The position is full-time and requires weekday hours with some travel to MWB branches and trainings.