Banking Trainer & Talent Developer

Foothills Bank; Coeur d'Alene (ID); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company match

Paid time off

Job summary

Mountain West Bank in Coeur d’Alene, Idaho, is seeking a Training role to deliver and improve employee training programs across branches. The trainer ensures staff understand bank products, systems, and customer service standards, and collaborates with branch leaders to identify development needs.

The role reports to the Training Manager and offers opportunities for progression to higher trainer levels and management positions.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in a retail branch environment.
• Excellent presentation skills.
• Proficiency in Word, Excel and PowerPoint.
• Excellent communication skills, both verbal and written.
• Ability to maintain strict confidentiality.
• Ability to multi-task and work independently.
• Excellent customer service skills.
• Willingness to travel to MWB branches, departments and trainings.

Responsibilities

• Deliver, facilitate, evaluate, and continuously improve training programs for MWB employees.
• Ensure staff are knowledgeable about bank products, systems, policies, regulatory requirements, and customer service standards.
• Plan and facilitate engaging training sessions (TechXpert, Soft Skills, Retail Fundamentals, Systems/Equipment).
• Deliver on-site and in-person training at branches in coordination with management.
• Assess training program effectiveness and identify knowledge gaps.
• Create video, on-demand, and self-paced training modules as needed.
• Stay current on best practices to evolve the training program.

Skills

Excellent presentation skills

Excellent communication skills

Ability to travel

Strong organizational skills

Customer service skills

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Job description

Mountain West Bank in Coeur d’Alene, Idaho, is seeking a Training role to deliver and improve employee training programs across branches. The trainer ensures staff understand bank products, systems, and customer service standards, and collaborates with branch leaders to identify development needs.

The role reports to the Training Manager and offers opportunities for progression to higher trainer levels and management positions.