Banking Team Lead: Customer Experience & Operations

ACNB; Taneytown (MD); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Holidays

Job summary

ACNB Bank is seeking a Community Banking Supervisor to lead the Taneytown office team and drive exceptional customer experiences. The role emphasizes supervising a Community Banking Associate team, balancing operations, and sustaining compliance with bank standards.

You will oversee daily functions, mentor staff, and coordinate with the Community Banking Manager to achieve office goals in a collaborative environment.

Qualifications

• Minimum of 2 years as a Community Banking Associate (Teller) with knowledge of branch banking functions.
• Leadership and management skills, attention to detail, and effective communication.

Responsibilities

• Lead and coach the Community Banking Associate team to meet performance and service standards.
• Ensure high-quality customer service and promptly resolve inquiries and service deficiencies.

Skills

Leadership

Communication

Team Leadership

Attention to detail

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ACNB Bank is seeking a Community Banking Supervisor to lead the Taneytown office team and drive exceptional customer experiences. The role emphasizes supervising a Community Banking Associate team, balancing operations, and sustaining compliance with bank standards.

You will oversee daily functions, mentor staff, and coordinate with the Community Banking Manager to achieve office goals in a collaborative environment.