Banking Support Specialist - Tier I

TexasBank; Fort Worth (TX); In loco; USD 34.000 - 42.000; Tempo pieno

Descrizione del lavoro

TexasBank in Fort Worth is seeking an experienced Service Center Agent to deliver courteous, accurate service to business and retail customers. As the first point of contact, you will handle inbound calls, messages, and online account openings.

You will guide customers through online banking setup, bill pay, Zelle, and digital wallets, while ensuring security and compliance. The role requires professionalism, adaptability, and a strong customer focus.

Competenze

• High School Diploma or equivalent.
• 2–3 years of customer service experience, preferably in financial services.
• Strong communication skills with a customer-centric approach.
• Familiarity with banking systems and software, preferably Jack Henry.

Mansioni

• Provide Tier I support by addressing initial customer inquiries and resolving routine issues.
• Assist customers with online banking setup and bill pay configuration.
• Verify customer identity using security standards before proceeding with actions.
• Support multi-channel service including phone, chat, RingCentral, and messaging.
• Collaborate with internal departments to escalate issues as needed.

Conoscenze

Customer service

Communication skills

Problem solving

Multitasking

Formazione

High School Diploma or equivalent

Strumenti

Jack Henry

Descrizione del lavoro

TexasBank in Fort Worth is seeking an experienced Service Center Agent to deliver courteous, accurate service to business and retail customers. As the first point of contact, you will handle inbound calls, messages, and online account openings.

You will guide customers through online banking setup, bill pay, Zelle, and digital wallets, while ensuring security and compliance. The role requires professionalism, adaptability, and a strong customer focus.