Customer Banking Specialist - Sales & Service

1stnb; Belton (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

1stnb in Texas is hiring for a teller role focused on delivering exceptional customer service in a high-volume bank environment. You will handle cash receipts and deposits, process transactions, and support customers with banking products and services.

The position requires flexibility including evenings, weekends, and holidays, along with a background check. You will work with a diverse customer base, including Spanish-speaking clients, and contribute to meeting monthly new account targets.

Qualifications

• High school diploma or equivalent
• Six months of retail or customer service experience preferred
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Must pass background investigation
• Team-oriented and able to work with coworkers

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor's direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Skills

Customer service

Education

High school diploma or equivalent

Job description

1stnb in Texas is hiring for a teller role focused on delivering exceptional customer service in a high-volume bank environment. You will handle cash receipts and deposits, process transactions, and support customers with banking products and services.

The position requires flexibility including evenings, weekends, and holidays, along with a background check. You will work with a diverse customer base, including Spanish-speaking clients, and contribute to meeting monthly new account targets.