Banking Support & Sales Specialist

Horicon Bank; Horicon (WI); On-site; USD 38,000 - 47,000; Full time

Job summary

Horicon Bank is seeking a Customer Support Center Representative to deliver accurate and efficient service to customers via email, secure messaging, or phone. The role promotes Horicon Bank's full range of products and handles inquiries, account maintenance, and referrals in line with bank guidelines.

The ideal candidate will have a high school diploma and at least two years of banking experience, with strong computer skills and excellent communication abilities.

Qualifications

• High school diploma and at least two years of banking experience.
• Strong computer literacy with MS Word and MS Excel.
• Knowledge of bank products, services, rules, regulations, policies, and procedures.
• Excellent verbal and written communication and customer service skills.

Responsibilities

• Provide accurate and efficient service to internal and external customers via email, secure message, or telephone.
• Promote and sell Horicon Bank products and services through inbound and outbound calls.
• Assist with questions regarding bank products, services, and procedures via telephone, email, or secure messaging.
• Review and resolve internal and external bank errors/complaints received via telephone, email, or secure messaging.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High school diploma

Tools

MS Word

MS Excel

CRM software

Job description

Horicon Bank is seeking a Customer Support Center Representative to deliver accurate and efficient service to customers via email, secure messaging, or phone. The role promotes Horicon Bank's full range of products and handles inquiries, account maintenance, and referrals in line with bank guidelines.

The ideal candidate will have a high school diploma and at least two years of banking experience, with strong computer skills and excellent communication abilities.