Banking Support Agent – Client Care & Solutions

Axos Bank; Las Vegas (NV); On-site; USD 48,711,936 - 54,442,752; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Holidays

HSA/FSA

401(k) Matching

Mortgage Loan Program

Free Axos Bank Account

Job summary

Axos Bank in Las Vegas, NV is seeking a customer-facing professional to serve as the primary contact for selected clients, delivering product and service information and guiding them through complex issues.

This role emphasizes effective teamwork and leadership, assisting colleagues with complex problem resolution including compliance issues, and learning new procedures promptly for calls and emails.

Qualifications

• Minimum 1+ years of customer service experience.
• Banking or call center experience highly preferred.
• HS Diploma required.

Responsibilities

• Communicate with customers by telephone to provide product and service information, troubleshoot and resolve customer issues
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Describe products and services to customers in order to respond to customer questions and issues
• Learn and apply procedures; Comprehensive new job-related information in a timely manner and correctly; recalling and applying that information during customer calls/emails
• Answer secure and unsecure email and live chat inquiries by clarifying desired information; researching, locating and providing an accurate response

Skills

Customer Service

Communication

Problem Solving

Call Center

Education

HS Diploma

Job description

Axos Bank in Las Vegas, NV is seeking a customer-facing professional to serve as the primary contact for selected clients, delivering product and service information and guiding them through complex issues.

This role emphasizes effective teamwork and leadership, assisting colleagues with complex problem resolution including compliance issues, and learning new procedures promptly for calls and emails.