Client Success & Support Associate

3M HEALTHCARE; San Diego (CA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Sick Leave

Job summary

Axos Invest, Inc. is seeking a customer service associate to assist clients with inquiries via phone, email, or chat. You will provide accurate information about products and services, resolve complaints, and maintain detailed records of client interactions.

The role involves inbound calls, basic troubleshooting, and collaboration with team members to improve client experience. A HS Diploma and 0–3 years in client service are required; benefits include comprehensive insurance and retirement

Qualifications

• HS Diploma required.
• 0–3 years of client service experience required.
• Ability to provide accurate information and resolve complaints.

Responsibilities

• Answer inbound inquiries via phone, email, or chat.
• Provide entry-level troubleshooting and route calls appropriately.
• Identify issues and determine actions for resolution.
• Cultivate strong relationships with clients.
• Document all client communications clearly.

Skills

Customer service

Communication

Troubleshooting

Documentation

Education

HS Diploma

Job description

Axos Invest, Inc. is seeking a customer service associate to assist clients with inquiries via phone, email, or chat. You will provide accurate information about products and services, resolve complaints, and maintain detailed records of client interactions.

The role involves inbound calls, basic troubleshooting, and collaboration with team members to improve client experience. A HS Diploma and 0–3 years in client service are required; benefits include comprehensive insurance and retirement