Banking Specialist: Teller & Personal Banking

Central Bancompany; St. Louis (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

The Central Bank of St. Louis is seeking a Universal Banker to deliver outstanding customer experience by supporting teller transactions and personal banking services at our St. Louis branch.

You will be the primary contact for customers, handling day-to-day transactions while identifying financial needs and recommending suitable products. This role emphasizes relationship-building, achieving referral goals, and ensuring compliance with bank policies, BSA, and security standards in a fast-paced

Qualifications

• Strong customer service and relationship-building skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong attention to detail and accuracy in transaction processing.
• Proficient in reading, writing, speaking and understanding English.
• Ability to balance service and sales responsibilities in a fast-paced environment.
• Sound judgment and ability to handle confidential information appropriately.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments while minimizing operational error.
• Open and maintain consumer accounts, ensuring accuracy, compliance, and a positive onboarding experience.
• Engage customers in meaningful conversations to identify financial needs and recommend appropriate products and services.
• Actively participate in referral programs, meeting established goals and contributing to overall branch sales performance.
• Maintain and balance cash drawer, adhering to established limits and procedures.
• Provide exceptional customer service in person and by phone, resolving issues with professionalism and care.
• Maintain a working knowledge of all bank products, services, and applicable regulations to effectively support customers.
• Prevent fraud by following established procedures, identifying suspicious activity, and adhering to all security protocols.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

Skills

Customer service

Relationship building

Attention to detail

English proficiency

Sales/referral mindset

Regulatory compliance

Education

High school diploma or equivalent

Job description

The Central Bank of St. Louis is seeking a Universal Banker to deliver outstanding customer experience by supporting teller transactions and personal banking services at our St. Louis branch.

You will be the primary contact for customers, handling day-to-day transactions while identifying financial needs and recommending suitable products. This role emphasizes relationship-building, achieving referral goals, and ensuring compliance with bank policies, BSA, and security standards in a fast-paced