Banking Specialist II — Client Experience & Cross-Sell

Open Bank; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life, AD&D, LTD

401(k) Retirement Savings Plan

Paid Time Off

Employee Assistance Program

Company Paid Lunch

Job summary

Open Bank in Los Angeles is seeking a Universal Banker II to join the Western Office branch team. The role focuses on accurate teller and client service duties, cross-selling bank products, and maintaining professional standards in daily transactions.

Ideal candidates have at least one year of bank operations experience, strong communication skills, and the ability to handle sensitive inquiries. Bilingual English and Korean is preferred, with flexibility to work in a fast-paced banking

Qualifications

• Customer service experience in banking or retail environments.
• Strong written and oral communication skills.
• Ability to follow procedures and learn banking software quickly.

Responsibilities

• Provide exceptional service in-person or by phone.
• Process deposits, withdrawals, check cash and other transactions.
• Cross-sell bank products and refer opportunities to appropriate departments.
• Maintain accuracy and compliance with banking policies and procedures.
• Open new accounts and gather customer information.

Skills

Customer service

Cash handling

Communication skills

Bilingual English Korean

Job description

Open Bank in Los Angeles is seeking a Universal Banker II to join the Western Office branch team. The role focuses on accurate teller and client service duties, cross-selling bank products, and maintaining professional standards in daily transactions.

Ideal candidates have at least one year of bank operations experience, strong communication skills, and the ability to handle sensitive inquiries. Bilingual English and Korean is preferred, with flexibility to work in a fast-paced banking