Banking Services Operations Associate III

Mary Kraft HR; Wilmington (DE); On-site; USD 52,000 - 68,000; Full time

Job summary

Mary Kraft HR seeks a Banking Services Operations Associate to support complex banking operations in Wilmington, DE. You will research transactions, review documents, and resolve issues across multiple lines, collaborating with internal teams and vendors.

The role emphasizes regulatory compliance, accurate record keeping, and continuous process improvements to ensure operational quality and risk management. Strong attention to detail is essential.

Qualifications

• High school diploma or equivalent.
• 2+ years in banking, financial services, or operations.
• Strong attention to detail with accuracy.
• Analytical and problem-solving abilities.
• Experience reviewing banking or legal documentation.
• Ability to manage multiple systems and priorities.

Responsibilities

• Research, investigate, and resolve transaction exceptions and operational issues.
• Support multiple banking systems, products and lines.
• Collaborate with internal partners and external vendors to resolve issues.
• Ensure compliance with laws, regulations, and policies.
• Maintain accurate documentation for audits and compliance.
• Escalate issues and assist with timely resolutions.
• Contribute to process improvements for efficiency and accuracy.
• Perform additional duties as assigned.

Skills

Attention to detail

Analytical skills

Problem solving

Regulatory knowledge

Documentation review

Financial services experience

Education

High school diploma

Associate's degree

Job description

Job Description

Job Description

** Nature & Scope:**

** Positional Overview**

The Imagine Group is recruiting for a Banking Services Operations Associate on behalf of our client, a leading financial organization in Wilmington, DE. In this role, you will support complex banking operations by conducting research, reviewing banking and legal documentation, and resolving operational issues across multiple business lines. You will collaborate with internal partners and external vendors, ensure compliance with regulatory and internal standards, and contribute to the efficient execution of critical operational processes.

In this role, you will be responsible for supporting a variety of banking operations functions, including processing transactions, reviewing and validating documentation, performing research, and maintaining accurate records to ensure efficient day-to-day operations. You will collaborate with internal teams to resolve routine inquiries, adhere to regulatory and compliance requirements, and help ensure operational accuracy, quality, and risk management standards are met.

Role & Responsibility:

** Tasks That Will Lead to Your Success**

• Research, investigate, and resolve transaction exceptions, process discrepancies, and operational issues.
• Support multiple banking systems, products, and business lines.
• Collaborate with internal business partners and external vendors to resolve procedural issues.
• Ensure work is completed in compliance with applicable laws, regulations, and internal policies.
• Maintain accurate documentation and support audit and compliance requirements.
• Escalate operational issues when appropriate and assist with timely resolution.
• Contribute to process improvements that enhance operational efficiency and accuracy.
• Complete additional duties as assigned.

Skills & Experience

** Qualifications That Will Help You Thrive**

• High school diploma or equivalent.
• Minimum of 2 years of relevant banking, financial services, or operations experience.
• Strong attention to detail with the ability to process work accurately and efficiently.
• Strong analytical and problem-solving skills.
• Experience researching and resolving transaction discrepancies, processing issues, or operational exceptions.
• Ability to review, interpret, and process banking or legal documentation.
• Strong organizational and time-management skills.
• Ability to manage multiple systems, products, and priorities simultaneously.
• Proficiency with computer systems and the ability to quickly learn new applications.

Education and Experience Preferred

• Associate's degree.
• 3–5 years of office, banking, or financial operations experience.
• Experience working within banking operations or financial services environments.
• Familiarity with regulatory, audit, or compliance-driven operational procedures.

Company Description

Mary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business.

We’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.