Banking Services Operations Associate III

Computer Task; Wilmington (DE); On-site; USD 28,000 - 36,000; Full time

Job summary

CTG is seeking a Banking Services Operations Associate III for our client in Wilmington, DE. This role provides operational support, handling exception processing, research, document review, and issue resolution while ensuring compliance with banking regulations.

The position requires a high school diploma or GED, 2+ years in banking or office operations, strong attention to detail, and solid written and verbal communication.

Qualifications

• High School diploma or GED required.
• Minimum of two years of relevant banking, financial services, or office operations experience.
• Strong attention to detail with excellent accuracy and organizational skills.
• Ability to analyze information, resolve issues, and manage multiple priorities.
• Effective written and verbal communication skills.

Responsibilities

• Perform exception processing, research, and resolution of complex operational issues.
• Review and interpret legal and banking documents to support accurate processing.
• Partner with internal teams, management, and vendors to resolve procedural questions.
• Support multiple banking systems, products, and business processes.
• Maintain compliance with applicable laws, regulations, and internal policies.
• Perform detailed clerical and operational tasks while maintaining accuracy and efficiency.

Skills

Attention to detail

Analytical thinking

Communication skills

Multi-tasking

Team collaboration

Education

High School diploma or GED

Associate degree (preferred)

Job description

Are you ready to join a growing team?

CTG is seeking a Banking Services Operations Associate III for our client. This role provides operational support within a banking services environment, performing exception processing, research, document review, and issue resolution while ensuring compliance with applicable banking regulations and procedures.

Location: Wilmington, DE
Duration: 3 months

Key Responsibilities

• Perform exception processing, research, and resolution of complex operational issues.
• Review and interpret legal and banking documents to support accurate processing.
• Partner with internal teams, management, and vendors to resolve procedural questions.
• Support multiple banking systems, products, and business processes.
• Maintain compliance with applicable laws, regulations, and internal policies.
• Perform detailed clerical and operational tasks while maintaining accuracy and efficiency.

Required Qualifications

• High School diploma or GED required.
• Minimum of two years of relevant banking, financial services, or office operations experience.
• Strong attention to detail with excellent accuracy and organizational skills.
• Ability to analyze information, resolve issues, and manage multiple priorities.
• Effective written and verbal communication skills.

Preferred Qualifications

• Associate degree preferred.
• Three to five years of office or banking operations experience.
• Experience working with banking documentation, exception processing, or operational procedures.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results‑driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today’s highest‑growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.