Banking Services Ops Specialist — Compliance & Resolution

Computer Task; Wilmington (DE); On-site; USD 28,000 - 36,000; Full time

Job summary

CTG is seeking a Banking Services Operations Associate III for our client in Wilmington, DE. This role provides operational support, handling exception processing, research, document review, and issue resolution while ensuring compliance with banking regulations.

The position requires a high school diploma or GED, 2+ years in banking or office operations, strong attention to detail, and solid written and verbal communication.

Qualifications

• High School diploma or GED required.
• Minimum of two years of relevant banking, financial services, or office operations experience.
• Strong attention to detail with excellent accuracy and organizational skills.
• Ability to analyze information, resolve issues, and manage multiple priorities.
• Effective written and verbal communication skills.

Responsibilities

• Perform exception processing, research, and resolution of complex operational issues.
• Review and interpret legal and banking documents to support accurate processing.
• Partner with internal teams, management, and vendors to resolve procedural questions.
• Support multiple banking systems, products, and business processes.
• Maintain compliance with applicable laws, regulations, and internal policies.
• Perform detailed clerical and operational tasks while maintaining accuracy and efficiency.

Skills

Attention to detail

Analytical thinking

Communication skills

Multi-tasking

Team collaboration

Education

High School diploma or GED

Associate degree (preferred)

Job description

CTG is seeking a Banking Services Operations Associate III for our client in Wilmington, DE. This role provides operational support, handling exception processing, research, document review, and issue resolution while ensuring compliance with banking regulations.

The position requires a high school diploma or GED, 2+ years in banking or office operations, strong attention to detail, and solid written and verbal communication.