Banking Operations Associate

TEKsystems; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

TEKsystems is seeking a Banking Operations Associate to support regulatory transaction processing, risk management, and exceptional member service in a fast-paced banking environment. You will help ensure accurate processing of complex transactions and regulatory compliance.

You will navigate multiple banking systems, respond to member and partner inquiries, perform quality control, and contribute to continuous improvement.

Qualifications

• High School Diploma required; some post-secondary education preferred.
• Minimum of 2 years of experience in banking or financial industry.
• Strong written and verbal communication skills.
• Ability to prioritize multiple responsibilities and meet deadlines in a complex environment.
• Proven ability to manage sensitive and confidential information with professionalism.
• Strong analytical, critical thinking, and problem-solving skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Process a high volume of complex regulatory banking transactions with accuracy and efficiency.
• Navigate multiple banking and processing systems while meeting SLAs.
• Evaluate transactions for risk, approval requirements, account limits, and potential fraud concerns.
• Respond to member and internal partner inquiries via phone, email, and mail in a timely and professional manner.
• Research and resolve member, vendor, and internal issues while maintaining a high level of customer service.
• Escalate complex situations and potential concerns to Associates or leadership when appropriate.
• Maintain accurate and comprehensive records of member interactions, activities, and transactions.
• Assist with specialized regulatory activities.
• Ensure adherence to regulatory requirements and internal policies.
• Conduct quality control reviews on assigned processes and transactions.
• Monitor and validate transactional reports for accuracy.
• Collaborate with leadership and team members to identify trends and opportunities for improvement.
• Share process improvement ideas that enhance efficiency, accuracy, and member experience.
• Support training efforts and assist in developing fellow associates.

Skills

Attention to detail

Strong written and verbalCommunication

Prioritization & time management

Handling sensitive information

Analytical & problem solving

Independence & accuracy

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Banking Operations Associate

Make an Impact Behind Every Transaction

Are you detail-oriented, analytical, and passionate about delivering exceptional service? Join a dynamic banking operations team where you'll play a vital role in ensuring complex financial transactions are processed accurately, efficiently, and in compliance with regulatory requirements.

In this role, you'll work with a variety of banking systems, collaborate with internal teams, support members through complex account needs, and help protect the organization from risk and fraud. If you thrive in a fast-paced environment and enjoy solving problems, we'd love to hear from you!

What You'll Do

Banking Operations & Transaction Processing

• Process a high volume of complex regulatory banking transactions with accuracy and efficiency.
• Navigate multiple banking and processing systems while meeting established service level agreements (SLAs).
• Evaluate transactions for risk, approval requirements, account limits, and potential fraud concerns.

Member & Partner Support

• Respond to member and internal partner inquiries via phone, email, and mail in a timely and professional manner.
• Research and resolve member, vendor, and internal issues while maintaining a high level of customer service.
• Escalate complex situations and potential concerns to Associates or leadership when appropriate.
• Maintain accurate and comprehensive records of member interactions, activities, and transactions.

Compliance & Regulatory Support

• Assist with specialized regulatory activities.
• Ensure adherence to regulatory requirements and internal policies.

Quality Control & Continuous Improvement

• Conduct quality control reviews on assigned processes and transactions.
• Monitor and validate transactional reports for accuracy.
• Collaborate with leadership and team members to identify trends and opportunities for improvement.
• Share process improvement ideas that enhance efficiency, accuracy, and member experience.
• Support training efforts and assist in developing fellow associates.

What You Bring

Required Qualifications

• High School Diploma required; some post-secondary education preferred.
• Minimum of 2 years of experience in banking or financial industry.
• Strong written and verbal communication skills.
• Ability to effectively prioritize multiple responsibilities and meet deadlines in a complex environment.
• Proven ability to manage sensitive and confidential information with professionalism.
• Strong analytical, critical thinking, and problem-solving skills.Ability to work independently with minimal supervision while maintaining accuracy and quality.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience with governmental banking regulatory reporting activities.
• Knowledge of deposit account maintenance, IRA processing, tax reporting, or other banking operations functions.

Why You'll Love This Opportunity