Banking Service Technician

Convergint; Detroit (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Banking Service Technician to join their vibrant team. This exciting role involves troubleshooting and maintaining banking security equipment, including cameras, access control, and ATMs. The ideal candidate will have strong communication skills and a passion for customer service. You'll be part of a supportive culture that values growth and inclusion, allowing you to thrive while delivering exceptional service. This position offers opportunities for personal and professional development, making it a perfect fit for someone eager to advance their career in a dynamic environment.

Benefits

Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

Life Insurance & Disability Plan

Wellness Program

401K Matching Plan

Tuition Reimbursement

Competitive Salary and Compensation Plan

Qualifications

• Must have a working knowledge of banking industry security systems.
• Ability to pass high-level security clearance is required.

Responsibilities

• Troubleshoot, repair, and maintain banking security equipment.
• Respond to service calls and ensure customer satisfaction.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Troubleshooting

Customer Service

Education

High School/GED

Technical Diploma

Tools

Digital Video Recorders (DVR)

Network Video Recorders (NVR)

Job description

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Banking Service Technician to join our amazing culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on banking security equipment including security camera, access control, and alarm systems, banking drive-up equipment, vaults, safe deposit boxes, ATMs and more. Must have effective verbal, written, and interpersonal communication skills. As a Banking Service Technician, you are part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Service Technician.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• The Banking Specialist is expected to be skilled in at least one of the three areas of specialization: locksmiths, drive up and electronic. Installs equipment and services/supports existing customers by responding to service calls.
• Troubleshoots, repairs, and replaces components of remote, audio and video equipment. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Identifies potential project challenges, communicates to appropriate parties and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company.

What You’ll Need

• Working knowledge of drive up, locking and electronic systems specific to banking industry.
• Basic knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.
• Strong communication skills both oral and written.
• Must be able to pass high level security clearance.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Tuition reimbursement
• Competitive salary and compensation plan

Requirements:

Education: High School/GED or equivalent experience

Preferred Experience:

• Technical diploma and/or equivalent trade experience (e.g. Electrician)
• 1 year of previous banking specialist experience within a commercial, industrial, or facilities operation setting.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.