Banking Sales Associate - Customer Experience Pro

IBC Bank; Rock Port (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

IBC Bank is seeking a Sales Associate for an in-office role in the 400 Retail Sales and Service department. You will provide efficient customer and financial services, and you will promote bank products to establish new relationships.

The position emphasizes delivering the IBC Experience, teamwork, and adherence to procedures. A high school diploma or GED and prior experience interacting with people are preferred.

Qualifications

• High school diploma or GED equivalent.
• 1+ years of experience interacting with people preferred.

Responsibilities

• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service.
• Meet customer financial needs by promoting bank products and services through walk-in customers, follow up calls, onboarding, aisle time, and outreach activities.
• Assist with branch opening/closing procedures and dual control.
• Adhere to policies and procedures of the New Account Opening Process.
• Support Branch Manager with adherence to the Compliance Facility Checklist.
• Maintain branch inventory and supplies.
• Flexibility to travel and assist other branches.
• Flexibility to assist and perform teller operation functions.
• Attend meetings and other events.
• Maintain individual sales performance goals.
• Promptly respond to and communicate customer complaints.
• Assist with on- the- job sales training.
• Other duties as assigned.

Skills

Problem Analysis

Focus on Results

Initiative

Service Orientation

Focus on Quality

Perseverance

Resourceful

Teamwork

Oral and Written Communication

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

IBC Bank is seeking a Sales Associate for an in-office role in the 400 Retail Sales and Service department. You will provide efficient customer and financial services, and you will promote bank products to establish new relationships.

The position emphasizes delivering the IBC Experience, teamwork, and adherence to procedures. A high school diploma or GED and prior experience interacting with people are preferred.