Banking QA/QC Analyst (Hybrid)

Citizens Bank; Johnston (RI); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Citizens Bank in Johnston, RI is seeking a QA/QC Analyst to perform quality assurance across Consumer Deposits and Loan Servicing. The role requires attention to detail, strong written and verbal communication, and the ability to manage high volumes while meeting deadlines.

You will partner with operations teams, elevate issues to management, and identify improvements to enhance accuracy and customer service. Hybrid work schedule available.

Qualifications

• High School or Equivalent required.
• Associate degree or Bachelor's degree in relevant field or equivalent work experience preferred.

Responsibilities

• QA/QC to ensure adherence to Citizens' policies and regulatory guidelines.
• Elevate violations to management for coaching.
• Build and maintain partnerships with the business.
• Assist with training new team members and provide support where needed.
• Identify opportunities for change to add value and enhance customer experience.

Skills

Detail oriented

Communication skills

Time management

Analytical skills

Multi-tasking

Customer-focused

Education

High school diploma

Associate or Bachelor’s degree

Tools

MS Word

Outlook

Excel

Job description

Citizens Bank in Johnston, RI is seeking a QA/QC Analyst to perform quality assurance across Consumer Deposits and Loan Servicing. The role requires attention to detail, strong written and verbal communication, and the ability to manage high volumes while meeting deadlines.

You will partner with operations teams, elevate issues to management, and identify improvements to enhance accuracy and customer service. Hybrid work schedule available.