Part-Time Branch Experience Specialist (Teller) - Santa Fe, NM

Del Norte Credit Union; Santa Fe (NM); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Tuition reimbursement

Gym/w Wellness benefits

Employee assistance program

Job summary

Del Norte Credit Union is seeking a BXP Specialist at the Cerrillos Branch in Santa Fe, NM. You will assist members with deposits, loan payments, and other transactions while maintaining cash accuracy and delivering friendly, knowledgeable service.

You will promote credit union solutions, adhere to regulations, and contribute to branch success through teamwork and ongoing member education. A high school diploma and strong cash handling skills are required, with opportunities across Level I–II

Qualifications

• Minimum six months of similar or related experience.
• Strong cash handling and customer service experience.
• Experience with core banking systems and transactions is a plus.

Responsibilities

• Assist members with deposits, loan payments, cashier’s checks, and other transactions.
• Balance cash drawer daily and ensure accuracy.
• Answer questions about products and services and resolve issues.
• Greet members and identify needs to promote credit union solutions.
• Maintain compliance with regulations and complete annual training.

Skills

Cash handling

Customer service

Multi-tasking

Problem solving

Cross-selling

Attention to detail

Communication

PC skills

Teamwork

Education

High School Diploma or GED

Job description

Description

The BXP Specialist provides professional, friendly, and efficient service to members by assisting with financial transactions and account management. Responsibilities include processing deposits, loan payments, cashier’s checks, and other account services, maintaining and balancing cash daily, and answering inquiries about products and services. The BXP Specialist promotes member education, identifies opportunities to recommend credit union solutions, and ensures compliance with regulations while contributing to the success of the branch and organization.

Join Our Team at Del Norte Credit Union!

We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.

Location

Cerrillos Branch in Santa Fi NM

Schedule

Schedule requires supporting Monday – Saturday member service hours.

Essential Functions & Responsibilities

Level I & II :

• Assist members of the credit union with their financial needs in a professional, friendly, knowledgeable, and timely manner.
• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Process paying and receiving transactions to include: deposits, loan payments, cashiers checks, and issuance of gift and travel cards, closing accounts, stop payments, address file maintenance, answering questions about products and services, and problem resolution. Maintain and balance operating cash daily.
• Maintain and balance operating cash daily
• Greet members/guests to establish rapport and direct to appropriate area.
• Promote a needs based member education culture within the branch to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
• Work effectively in a team environment contributing to the success of the branch and organization.
• Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
• Perform other related job duties as assigned.

Salary

Level I: $16.13 – $20.17 per hour

Level II: $17.81 – $22.27 per hour

New hires are typically brought in between the range minimum and maximum based on qualifications, internal equity, and budget.

Performance Measurements

This role is eligible for a $1.00 per hour differential. This differential will be added to your hourly rate. If you depart this role, your hourly rate will be REDUCED by this $1.00 per hour differential.

Benefits

• Medical, Dental, and Vision Insurance with Del Norte covering up to 85% of employee insurance premiums
• Flexible Spending Account
• 401(k) with up to a 7.5% company match
• Company-paid Life Insurance and Disability coverage for eligible employees
• Generous PTO, sick leave, paid holidays, volunteer hours, and Mental Health Days
• Employee Assistance Program with free counseling resources
• Tuition reimbursement
• Wellness benefits including a free gym membership
• Employee loan and banking discounts
• Flexible Spending Account
• Ongoing learning and development opportunities.
• Spanish Speaking Incentive

Requirements

Experience

Level I:

A minimum of six months of similar or related experience. Strong cash handling and customer service experience.

Level II:

One year to three years of similar or related experience.
A minimum of two years of teller experience. Experience in multi-tasking, strong attention to detail, cross-selling, and problem resolution while providing excellent customer/member service experience.

Senior:

Three years to five years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

• Ability to handle sensitive information with complete confidentiality and professionalism
• Professional appearance and demeanor
• Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values
• Conduct themselves and members fairly, ethically, and with confidence
• Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities
• Must have good communication and PC skills
• Critical thinker and effective problem solver
• Collaborative service skills
• Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations
• Demonstrated proficiency with 10‑key calculator, Windows, and other MS Office products and applications

Physical Requirements

This position is primarily sedentary and requires the ability to remain seated or standing for extended periods while operating a computer and other office equipment. Manual dexterity is needed for typing, using a mouse, and handling documents. The role may involve occasional reaching, bending, or manipulating objects, as well as light lifting of up to 50 pounds. Visual and auditory acuity are required for reading documents, creating content, and communicating effectively. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.

Work Environment

The role requires occasional travel between branch locations and may include periodic extended hours to meet project deadlines or support events. Employees may experience occasional exposure to outdoor conditions while traveling.