Banking Operations Specialist

MA Bank; Missouri; Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESOP

Health Coverage

Family Focused

Career Development

Volunteer Time

Culture & Perks

Descripción de la vacante

MA Bank is seeking an Operations Specialist I to support daily operations for customers and branches. You will process wire transfers, account maintenance changes, tax levies, garnishments, and card dispute support, while balancing tasks and ensuring accuracy.

You will work with deposits, loans, and various banking procedures, maintain documentation, and help teams meet regulatory and security standards in a fast-paced, detail-driven environment.

Formación

• High school diploma or equivalent required.
• Customer service experience preferred, including telephone-based customer service.
• Experience in the financial services industry preferred.
• Retail banking or banking operations experience preferred.

Responsabilidades

• Processes wire transfers and other operational transactions.
• Processes account file maintenance changes, address change verifications, check forgery claims, stop payments, and subpoenas.
• Processes tax levies, garnishments, and child support enforcement orders, including required account research, documentation, and processing.
• Assists with card disputes, including processing and maintaining appropriate documentation.
• Performs credit card balancing and researches and resolves balancing discrepancies as needed.
• Prepares customer account communications, notices, and remittances, including CD notices, Christmas Club account notices, and other operational correspondence.
• Assists branches with balancing inquiries, account transfer requests, forms, wire processing, and other operational needs.
• Assists with special projects and other functions within Operations.
• Maintains working knowledge of deposit and loan products, stop payment procedures, ATM/debit card procedures, account maintenance procedures, and other applicable operational processes.
• Develops and maintains an in-depth knowledge of current MA Bank products and services, as well as corresponding bank policies, procedures, and processes.
• Stays current on regulations and requirements affecting MA Bank products, services, and assigned operational responsibilities.

Conocimientos

Attention to detail

Organizational skills

Analytical and problem-solving skills

Communication skills

Independent work

Educación

High school diploma or equivalent

Herramientas

Excel

Word

Adobe

Descripción del empleo

MA Bank is seeking an Operations Specialist I to support daily operations for customers and branches. You will process wire transfers, account maintenance changes, tax levies, garnishments, and card dispute support, while balancing tasks and ensuring accuracy.

You will work with deposits, loans, and various banking procedures, maintain documentation, and help teams meet regulatory and security standards in a fast-paced, detail-driven environment.