Operations Specialist I

Herring Bank; Colorado Springs (CO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Herring Bank is seeking an Operations Specialist I for an on-site, full-time role in Colorado Springs. The position supports deposit products and services, processing transactions accurately while ensuring regulatory compliance.

You will work under the Deposit Operations Manager to learn banking systems and procedures. The role emphasizes attention to detail, strong communication, and the ability to meet daily deadlines, with diverse duties in account maintenance and internal support.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to work in a deadline-driven environment.
• Basic computer proficiency and willingness to learn banking systems.

Responsibilities

• Process ACH transactions, wire transfers, mobile deposits, ATM exceptions, and returned items.
• Assist with NSF processing and exception item handling.
• Review and balance daily reports; resolve discrepancies.
• Complete daily operational tasks within deadlines.
• Perform account maintenance (address changes, stop payments, check orders, account research).
• Maintain accurate documentation of all account activity.
• Respond to operational questions from branch staff and customer service teams.
• Escalate complex issues to senior team members as appropriate.
• Maintain knowledge of applicable banking regulations (Reg CC, Reg E, BSA) and follow policies.
• Complete assigned training and compliance courses.
• Learn department procedures and banking systems under supervision.

Skills

Attention to detail

Written & verbal communication

Deadline-driven

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Banking systems

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Operations Specialist I

Location: On-Site

Employment Type: Full-Time

FLSA Status: Non-Exempt

Schedule: Monday-Friday, some Saturdays (typically between 8:00 AM - 5:00 PM)

Reports To: Deposit Operations Manager

Position Summary

The Operations Specialist I performs routine operational duties that support the bank's deposit products and services. This role is responsible for accurately processing transactions while maintaining compliance with bank policies and regulatory requirements. Working under the guidance of the Deposit Operations Manager, the Operations Specialist I will develop knowledge of banking systems, procedures, and industry regulations.

What You'll Do

Daily Deposit Operations

• Process ACH transactions, wire transfers, mobile deposits, ATM exceptions, and returned items.
• Assist with NSF processing and exception item handling.
• Review and balance daily reports while resolving discrepancies.
• Complete daily operational tasks within established deadlines.

Account Maintenance & Research

• Perform account maintenance, including:
  • Address changes
  • Stop payments
  • Check orders
  • Account research
• Maintain accurate documentation of all account activity.

Internal Support

• Respond to operational questions from branch staff and customer service teams.
• Escalate complex issues to senior team members as appropriate.

Compliance & Risk

• Maintain knowledge of applicable banking regulations, including Regulation CC, Regulation E, and the Bank Secrecy Act.
• Follow bank policies, procedures, and audit standards.
• Report errors, unusual activity, or control concerns promptly.

Professional Development

• Complete assigned training and compliance courses.
• Learn department procedures and banking systems under direct supervision.

Qualifications

Required

• High school diploma or equivalent.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to work in a deadline-driven environment.
• Basic computer proficiency and willingness to learn new banking systems.

Preferred

• Associate's degree.
• 0-2 years of banking or operations experience.
• Experience with a bank core processing system.

Physical & Work Environment

This position is based in an open office environment and requires the ability to sit, stand, walk, reach, lift up to 25 pounds, and use standard office equipment throughout the workday.