Banking Operations Lead & Team Coach

Independent Community Bankers of Minnesota; Minnesota; On-site; USD 55,000 - 75,000; Full time

Job summary

A local banking institution is seeking an Operations Lead to manage tellers and personal bankers, ensuring exceptional customer service and compliance with bank policies. The ideal candidate has a high school diploma, banking experience, and strong leadership skills. This role involves mentoring staff, preparing performance assessments, and resolving operational issues. Join a company that values accountability and teamwork, offering a diverse working environment with opportunities for professional growth.

Qualifications

• High School diploma or GED required.
• Three to Five years of banking experience preferred.
• Three to Five years of customer service experience preferred.

Responsibilities

• Mentor and support tellers and personal bankers.
• Ensure quality service and effective customer support.
• Lead and supervise teller operations and functions.

Skills

Customer service

Team leadership

Problem solving

Communication

Banking operations knowledge

Education

High School diploma or GED

Continuing Education

Tools

Microsoft Suite

Job description

A local banking institution is seeking an Operations Lead to manage tellers and personal bankers, ensuring exceptional customer service and compliance with bank policies. The ideal candidate has a high school diploma, banking experience, and strong leadership skills. This role involves mentoring staff, preparing performance assessments, and resolving operational issues. Join a company that values accountability and teamwork, offering a diverse working environment with opportunities for professional growth.