Senior Operations Business Analyst

Western Alliance Bank; Columbus (OH); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake

Medical and dental insurance

Time off

401(k) matching

Tuition assistance

Employee volunteer opportunities

Wellness program

Job summary

Western Alliance Bank in Columbus, OH seeks a Senior Operations Business Analyst to lead strategic initiatives that enhance operational effectiveness and data integrity across banking systems. You will guide senior stakeholders, mentor analysts, and drive complex solutions from design through testing and deployment.

Ideal candidates bring 7+ years in banking operations or data management, strong Power BI/SQL skills, and proven project leadership.

Qualifications

• 7+ years of related experience in banking operations, data management or process improvement.
• Bachelor’s degree required; Master’s or MBA preferred.
• Strong data analytics, BI tooling (Power BI) and SQL skills.
• Proven project management experience with complex initiatives.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead and oversee a broad range of strategic activities to improve operational effectiveness.
• Define business requirements for enterprise-wide initiatives and mentor junior analysts.
• Collaborate with senior stakeholders and cross‑functional teams to design solutions.
• Manage development, testing and delivery of complex technical solutions.
• Create user-friendly designs and ensure data availability across banking processes.
• Lead enterprise‑level planning, testing, deployment, and change management.

Skills

Power BI

SQL

Data analytics

Project management

Communication

Excel

stakeholder management

Education

Bachelor's degree or equivalent

Master’s or MBA preferred

Tools

Visio/Lucidchart

ADO

Microsoft Office

Job description

Senior Operations Business Analyst

Location: Columbus, OH

What You'll Do

As a Senior Operations Business Analyst, you’ll lead and oversee a full range of strategic activities to ensure operational effectiveness and accurate data collection within banking systems and processes. You’ll provide senior‑level expertise to drive initiatives focused on reimagining operational processes by designing and implementing complex technical solutions that support internal business units across the enterprise.

Working with cross‑operational teams, you’ll develop a deep understanding of current and future processes, create intuitive user‑friendly designs, mentor junior analysts, and manage these solutions through development, testing and delivery.

Key responsibilities include leading project management efforts, collaborating with senior stakeholders to develop effective process solutions, defining business requirements for enterprise‑wide initiatives, mentoring junior analysts, and communicating effectively with stakeholders at all levels including executive leadership.

• Lead design of products and features, enhance user experience, and ensure data availability to improve banking processes across multiple business units.
• Collaborate closely with development teams and senior leadership throughout the Bank to design and integrate complex processes spanning multiple systems.
• Lead and prioritize team initiatives, manage multiple complex projects simultaneously, drive iterative improvements, and address tech‑debt strategically.
• Partner with teams, managers, and executives to develop data‑driven solution designs, while documenting process improvement needs and presenting recommendations to leadership.
• Summarize, track, train and communicate updates and changes to end users; develop training materials and lead change management initiatives.
• Lead the analysis, resolution, and correction of complex design or solution issues while communicating impacts and timelines to affected users and stakeholders.
• Facilitate enterprise‑level project planning, develop comprehensive business and reporting requirements, lead application testing, and ensure successful application deployment.
• Mentor and guide junior Operations Business Analysts in best practices and professional development.

What You’ll Need

• 7+ years of related experience in Branch Banking Operations, Commercial Lending, Data Management, Process Improvement or System Design, or a similar field.
• Bachelor’s degree or equivalent experience required; Master’s or MBA in a related field preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced experience in data analytics, business intelligence, data science, Power BI, and SQL. Proficient in Microsoft Office Suite, Visio/Lucid, and ADO.
• Intermediate to advanced experience in project management methodologies, and ability to prioritize multiple projects and objectives in a rapidly changing environment; proven track record of leading enterprise‑wide process improvement initiatives.
• Intermediate to advanced level of organization and attention to detail, with strong analytical, interpersonal, and communication skills; ability to manage competing priorities, demonstrating flexibility, resourcefulness, and a collaborative approach in fast‑paced environments.
• Advanced speaking and writing communication skills.
• Occasional travel required.

Benefits You’ll Love

We offer all the important things you’d want — competitive salaries, an ownership stake, medical and dental insurance, time off, a great 401(k) matching program, tuition assistance, employee volunteer opportunities, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career.

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, the bank includes six legacy bank brands and AmeriHome Mortgage, a Western Alliance Bank Company.

Equal Employment Opportunity Statement

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation of origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please email [e-mail] or call 602‑386‑2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.