Staff Analyst II

Western Alliance Bank; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Ownership stake

Medical and dental insurance

Paid time off

401k matching

Tuition assistance

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Staff IT Analyst II to lead reviews of current IT processes and metrics, aligning operations with business objectives and governance standards. You will work with IT, Product, and business SMEs to articulate problems, develop artifacts, and drive process improvements across security, operations, and service management.

The role emphasizes documenting KRIs/KPIs, supporting audits, and leveraging established frameworks (ITIL/COBIT) to improve IT governance in a

Qualifications

• ITIL Foundation or higher certification.
• Knowledge of GRC, risk management, audit support, or compliance programs.
• Familiarity with service management tools such as ServiceNow.
• 5+ years of experience in IT Operations, Service Management, process and data analysis, or IT governance.
• Bachelor's degree in information technology, business or related field.

Responsibilities

• Lead activities to review processes and metrics supporting operational effectiveness.
• Identify constraints/opportunities that help/hinder business and technology strategy.
• Develop options to improve business outcomes and document KPI-related artifacts.
• Coordinate discussions with IT, Product, and Business SMEs to articulate problems and opportunities.
• Capture insights and validate problem statements with stakeholders.
• Track IT process performance using KPIs, metrics, and dashboards.
• Support audits, risk assessments, and compliance activities with solid evidence.

Skills

ITIL Foundation

Process improvement / Lean Sigma

GRC / risk management / audit support

ServiceNow knowledge

Education

Bachelor's degree in information technology or related field

Tools

ServiceNow

Lucidchart / Visio

Job description

What You'll Do

As the Staff IT Analyst II, you'll lead activities to review current processes and metrics that support operational effectiveness, identify constraints or opportunities that inhibit or accelerate the business and/or technology strategy, while also developing potential options/approaches to improve business outcomes. You'll also lead development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics, while also ensuring the documentation of any alternative processes or practice options with associated impact on KRIs, KPIs or Operational Metrics. Additionally, as the Staff IT Analyst II, you'll identify and facilitate discussions with IT, Product, and the Business subject matter experts, to understand the problem statement and/or opportunity while also capturing any relevant insights to include a full review of the findings or artifacts produced to validate the right problem or opportunity is being assessed.

• Lead on projects with the expectation the business outcomes are achieved. Work to fully understand how the work connects to the defined project objectives, the work breakdown structure for the activities, setting and meeting deadlines for that work.
• Lead discussions with stakeholders and subject matter experts needed to gather requirements and review artifacts, while working to resolve issues that impede progress.
• Develop list of critical documentation and artifacts to meet project objectives and complete development of high-quality deliverables, while effectively communicating any relevant learnings, findings, or impacts, with the subject matter experts.
• Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance.
• The capture and upkeep of KRIs, KPIs, & Operational Metrics, as necessary.
• Analyze, document, and maintain IT processes, standards, and procedures across service management, security, and operations
• Support the design, implementation, and continuous improvement of IT practices aligned with frameworks such as ITIL, COBIT, and internal governance models
• Partner with IT teams to assess process gaps, risks, and inefficiencies, and recommend improvement opportunities
• Develop and maintain process documentation, workflows, RACI models, and standard operating procedures (SOPs)
• Support audits, risk assessments, and compliance activities by gathering evidence, tracking remediation actions, and ensuring documentation accuracy
• Track and report on IT process performance using KPIs, metrics, and dashboards
• Facilitate process reviews, workshops, and stakeholder discussions to drive adoption and standardization
• Ensure alignment between IT practices and business objectives
• Stay current on industry trends, regulatory requirements, and emerging best practices in IT operations and governance

Job Title

Staff Analyst II

Location:

Block 23

What You'll Do

As the Staff IT Analyst II, you'll lead activities to review current processes and metrics that support operational effectiveness, identify constraints or opportunities that inhibit or accelerate the business and/or technology strategy, while also developing potential options/approaches to improve business outcomes. You'll also lead development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics, while also ensuring the documentation of any alternative processes or practice options with associated impact on KRIs, KPIs or Operational Metrics. Additionally, as the Staff IT Analyst II, you'll identify and facilitate discussions with IT, Product, and the Business subject matter experts, to understand the problem statement and/or opportunity while also capturing any relevant insights to include a full review of the findings or artifacts produced to validate the right problem or opportunity is being assessed.

• Lead on projects with the expectation the business outcomes are achieved. Work to fully understand how the work connects to the defined project objectives, the work breakdown structure for the activities, setting and meeting deadlines for that work.
• Lead discussions with stakeholders and subject matter experts needed to gather requirements and review artifacts, while working to resolve issues that impede progress.
• Develop list of critical documentation and artifacts to meet project objectives and complete development of high-quality deliverables, while effectively communicating any relevant learnings, findings, or impacts, with the subject matter experts.
• Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance.
• The capture and upkeep of KRIs, KPIs, & Operational Metrics, as necessary.
• Analyze, document, and maintain IT processes, standards, and procedures across service management, security, and operations
• Support the design, implementation, and continuous improvement of IT practices aligned with frameworks such as ITIL, COBIT, and internal governance models
• Partner with IT teams to assess process gaps, risks, and inefficiencies, and recommend improvement opportunities
• Develop and maintain process documentation, workflows, RACI models, and standard operating procedures (SOPs)
• Support audits, risk assessments, and compliance activities by gathering evidence, tracking remediation actions, and ensuring documentation accuracy
• Track and report on IT process performance using KPIs, metrics, and dashboards
• Facilitate process reviews, workshops, and stakeholder discussions to drive adoption and standardization
• Ensure alignment between IT practices and business objectives
• Stay current on industry trends, regulatory requirements, and emerging best practices in IT operations and governance

What You'll Need

• ITIL Foundation or higher certification
• Process improvement or Lean/Six Sigma framework
• Knowledge of GRC, risk management, audit support, or compliance programs
• Familiarity with service management tools (e.g., ServiceNow)
• 5+ years of related experience in IT Operations, Service Management, Process and data analysis, or IT compliance and governance
• Bachelor's degree in information technology, Business or a related field equivalent practical experience
• Entry level to intermediate knowledge of general Financial Services or Banking is preferred.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced in process and data analysis within a specific domain or functional area utilizing critical thinking skills.
• Intermediate to advanced working in Microsoft Office & relevant Diagramming Software (e.g. Lucid, Visio, etc.), as well as technical aptitude & experience within a specific domain.
• Intermediate speaking and writing communication skills.
• Occasional travel required.

Benefits You'll Love

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation