Banking Operations Specialist I

Retail Region 2 Administration; Watertown (MA); On-site; USD 33,062 - 41,328; Full time

Job summary

Retail Region 2 Administration in Watertown, MA is seeking an Operations Associate to manage branch operations, cash vault/ATM duties, and customer service tasks. You will balance cash, audit instruments, and ensure compliance while supporting sales and transactional activities with customers.

Strong communication and multitasking abilities are essential, as is the ability to open accounts, process loans, and refer clients to other bank services.

Qualifications

• Ability to work independently and multi-task in a fast-paced environment.
• Strong interpersonal and customer service skills; professionalism.
• Excellent written and verbal communication; relationship building.

Responsibilities

• Maintain primary responsibility for operational elements of a banking office including cash vault and ATM management.
• Audit negotiable instruments and cash drawers and ensure policy compliance.
• Balance and research cash errors; file BSA forms as needed.
• Open deposit accounts and take loan applications; make referrals to other bank lines.
• Provide customer service and handle routine account maintenance.

Skills

Independent work

Multitasking

Customer service

Interpersonal skills

Communication skills

Relationship building

Tech literacy

Job description

Retail Region 2 Administration in Watertown, MA is seeking an Operations Associate to manage branch operations, cash vault/ATM duties, and customer service tasks. You will balance cash, audit instruments, and ensure compliance while supporting sales and transactional activities with customers.

Strong communication and multitasking abilities are essential, as is the ability to open accounts, process loans, and refer clients to other bank services.