Operations Associate

SING SING EMPLOYEES FEDERAL CREDIT UNION; Village of Briarcliff Manor (NY); On-site; USD 42,000 - 63,000; Full time

Job summary

Sing Sing Employees Federal Credit Union in Briarcliff Manor, NY is seeking an Operations Associate to support daily credit union operations, process member transactions, and maintain accurate records.

The role requires at least 1 year of loan processing and ACH experience, a Notary Public license, strong attention to detail, and excellent communication. Proficiency with Microsoft Office and basic financial software is preferred. Join a member-focused team that values integrity and compliance.

Qualifications

• Minimum 1 year of loan processing/underwriting experience.
• Minimum 1 year of ACH experience.
• High school diploma or equivalent; associate's or bachelor's degree a plus.
• Notary Public License required.
• Prior experience in banking, credit unions, or financial services preferred.

Responsibilities

• Support day-to-day credit union operations to ensure efficient service delivery.
• Process member transactions including deposits, withdrawals, and loan payments.
• Maintain member account records with a high degree of accuracy.
• Assist with compliance, reporting, and internal auditing procedures.
• Respond to member inquiries and resolve account issues promptly.
• Monitor regulatory screening and ensure compliance with BSA/OFAC requirements.
• Collaborate with team to streamline workflows and improve member experience.
• Process, close, and reconcile accounts as needed.

Skills

Attention to detail

Communication skills

Analytical skills

Interpersonal skills

Organizational skills

Time management

Education

High school diploma or equivalent

Associate's or Bachelor's degree a plus

Tools

Microsoft Office Suite

Basic financial software

Job description

Job Description

Job Description

About the Role:

Sing Sing Employees Federal Credit Union is looking for a motivated and detail-oriented Operations Associate to join our dedicated team in Briarcliff Manor, NY. This is a great opportunity to grow your career in financial services while making a real difference for our members. If you thrive in a collaborative environment and have a passion for helping people, we want to hear from you!

Responsibilities:

• Support day-to-day credit union operations to ensure efficient and accurate service delivery
• Process member transactions including deposits, withdrawals, and loan payments
• Promote credit union products and services based on member needs that transpire. Maintain current knowledge of all credit union’s services and policies.
• Counsel members on interest rates and cross-sell services offered at the credit union.
• Maintain and update member account records with a high degree of accuracy
• Assist with compliance, reporting, and internal auditing procedures
• Respond to member inquiries and resolve account issues in a timely and professional manner
• Collaborate with team members to streamline operational workflows and improve member experience
• Support back-office functions including data entry, document management, and reconciliation
• Performs Insufficient Funds decisioning, processing of ACH & check returns, compliance reporting, and closing of account procedures
• Monitors suspicious activity, OFAC and FinCen screening, as well as other fraudulent anomalies and must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Prepare accounts payable checks after receiving proper authorization.
• Journalize all necessary transactions and make sure everything is in balance.
• Set up, maintain, and close IRAs and CDs. Enter all required information and maintain accurate, up-to‑date documentation that complies with State and Federal rules and regulations. Along with research, resolve any issues, discrepancies and/or problems pertaining to IRAs and CDs.
• Process, close, and disburse loans.
• Other duties as assigned.

Requirements:

• Prior experience in banking, credit unions, or financial services (preferred).
• Strong attention to detail and accuracy in handling financial transactions.
• Apply critical thinking while researching and resolving member and credit union issues.
• Excellent oral, written, analytical, and interpersonal communication skills.
• Ability to deal with complex problems involving multiple facets and variables.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite and basic financial software.
• Ability to handle confidential information with discretion and integrity.
• Strong organizational and multitasking abilities.
• High school diploma or equivalent required; associate's or bachelor's degree a plus.
• 1 year minimum of loan processing/underwriting (required).
• 1 year minimum of ACH experience (required).
• Notary Public License Required.

About Us:

Sing Sing Employees Federal Credit Union is a trusted, member-focused financial institution proudly serving community. Our members choose us for our personalized service, competitive rates, and commitment to their financial well-being. We foster a supportive and inclusive workplace where employees are valued, empowered, and given the tools to succeed.