Banking IT Solutions & Operations Analyst

Citadel Federal Credit Union; Exton (PA); On-site; USD 70,000 - 95,000; Full time

Job summary

Citadel Federal Credit Union in Exton, PA is seeking an IT Analyst to provide business information systems support across departments. You will manage the support queue, resolve issues, and escalate when needed, while coordinating maintenance updates to core banking systems, CRM, workflows, and document management.

The role includes testing changes, writing user stories, participating in Agile ceremonies, ensuring uptime, disaster recovery testing, and partnering with IT and business teams to

Qualifications

• Five years of work-related experience in Information Technology and/or Business Analysis.
• Three years banking, business and related technical experience preferred.
• Experience with Symitar, Jack Henry product suite, Terafina, or job automation software.
• Technical experience with Symitar core data processing system, CR< SQL, Document Management, XML, and job schedulers.
• Microsoft Windows and Office Suite, SQL proficiency.

Responsibilities

• Monitor the IT Operations Support Queue and assume Level 2 support for escalated Service Desk Tickets.
• Provide support for core banking platforms, including CRM, document management, Workflow, job automation, and account opening.
• Ensure that stakeholders are kept up to date on support related issues.
• Serve as the subject matter expert while working with Development and Business units during testing phases of support fixes or system upgrades.
• Participate in Agile ceremonies with internal development, including writing User Stories based on business requirements and managing them to completion.
• Use analytical skills to identify potential crises and devise contingency plans.
• Test and document changes resulting from updates or fixes.
• Collaborate with Project Teams to assess impact of software updates on operations.
• Conform to shifting priorities, demands and timelines through analysis and problem-solving.
• Ensure that written procedures are documented for all Operations functions.
• Participate in Disaster Recovery Testing and restore transactional system operations and connectivity.

Skills

Agile

User stories

Analytical skills

System analysis

Troubleshooting

Communication

Education

Associate degree

Bachelor’s degree

Experience substitution allowed

Tools

Symitar

Jack Henry

Terafina

SQL

Job description

Citadel Federal Credit Union in Exton, PA is seeking an IT Analyst to provide business information systems support across departments. You will manage the support queue, resolve issues, and escalate when needed, while coordinating maintenance updates to core banking systems, CRM, workflows, and document management.

The role includes testing changes, writing user stories, participating in Agile ceremonies, ensuring uptime, disaster recovery testing, and partnering with IT and business teams to