Operatons Supervisor - Domestic

TP; Malad City (ID); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Teleperformance seeks motivated professionals to deliver customer service and support, including remote assistance via phone, chat, or text. You will handle inquiries across multiple sub-families, resolve issues, and liaise between customers and internal teams in a high-volume environment.

Programs include on-site and work-at-home options, offering flexibility within a company that values development and achievement.

Qualifications

• Excellent communication skills and a customer-centric mindset.
• Ability to manage multiple tasks and inquiries efficiently.
• Strong problem-solving and Resolution skills in a fast-paced environment.

Responsibilities

• Provide remote customer service via phone, chat, or text.
• Analyze and resolve customer issues, from low to high complexity.
• Serve as liaison between customers, production, and distribution for orders.
• Assist in walk-in service centers for distribution or returns/repairs.
• Support may cover both technical and non-technical customer inquiries.

Skills

Communication

Multitasking

Problem solving

Tools

CRM software

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.