Banking Customer Support Agent I

First Mid; Mattoon (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

First Mid Bancshares, Inc. is hiring for a customer service representative to assist callers with account inquiries and provide accurate, courteous information. You will help maintain compliance with bank policies while delivering a quality customer experience.

Role requires strong communication and organizational skills, plus the ability to manage time effectively and handle additional hours as needed. Equal opportunity employer with comprehensive benefits and total rewards.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service experience preferred.
• Previous contact center experience preferred.

Responsibilities

• Assist callers with questions and account inquiries maintaining professional and courteous service.
• Provide accurate information and resolve customer issues efficiently.
• Process customer requests and changes to accounts as needed.
• Identify opportunities to recommend bank products and services.

Skills

Communication skills

Organizational skills

Interpersonal skills

Time management

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

First Mid Bancshares, Inc. is hiring for a customer service representative to assist callers with account inquiries and provide accurate, courteous information. You will help maintain compliance with bank policies while delivering a quality customer experience.

Role requires strong communication and organizational skills, plus the ability to manage time effectively and handle additional hours as needed. Equal opportunity employer with comprehensive benefits and total rewards.