Banking Support Specialist I – Shape Customer Experience

First Mid Bancshares, Inc.; Burlington (IA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

comprehensive healthcare

well-being benefits

paid family leave as well as generous

paid time off.

banking perks

tuition reimbursement

an Employee Stock Purchase Plan

a 401K plan with company match.

Incentives and benefits are subject to

Job summary

First Mid Bancshares, Inc. in Burlington, IA seeks a Customer Support Center Agent I to assist callers with questions and account inquiries, providing accurate information in a courteous manner. The role emphasizes a personalized customer experience and adherence to service standards.

The position offers opportunities to learn banking products, resolve issues promptly, and guide customers to digital tools while following bank policies and procedures.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience preferred.
• Bilingual Spanish and English strongly preferred.

Responsibilities

• Assist callers with questions and account inquiries professionally and accurately.
• Serve customers over the phone with accuracy and efficiency within policy guidelines.
• Resolve customer needs with timely follow-up and quality service.

Skills

Bilingual (Spanish & English)

Microsoft Office

Organizational skills

Communication skills

Interpersonal skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

First Mid Bancshares, Inc. in Burlington, IA seeks a Customer Support Center Agent I to assist callers with questions and account inquiries, providing accurate information in a courteous manner. The role emphasizes a personalized customer experience and adherence to service standards.

The position offers opportunities to learn banking products, resolve issues promptly, and guide customers to digital tools while following bank policies and procedures.