Banking Customer Success Manager | Drive Growth in Memphis

GetJobSmart; Memphis (TN); On-site; USD 100,000 - 168,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Beacon National Inc. in Memphis, TN seeks a Customer Success Manager to be the primary contact for customers, ensuring their satisfaction and maximizing their use of our products in a full-time capacity.

Day-to-day tasks include addressing inquiries via email, phone, and live chat, identifying customer needs, providing tailored solutions, monitoring feedback, and collaborating with sales, product, and marketing to improve the customer experience.

Qualifications

• Bachelor’s degree in a related field.
• Experience in a customer-facing role is required.
• Strong problem-solving and communication skills.

Responsibilities

• Be the primary contact for customers, understanding their needs and providing tailored solutions.
• Work closely with sales and product teams to ensure customers maximize product value.
• Monitor customer satisfaction and identify areas for improvement.
• Proactively engage customers to ensure continued product adoption.
• Provide regular updates on project status to customers.
• Collaborate with marketing to develop customer success strategies.

Skills

Strong communication

Customer-facing

CRM software

Education

Bachelor's degree

Job description

Beacon National Inc. in Memphis, TN seeks a Customer Success Manager to be the primary contact for customers, ensuring their satisfaction and maximizing their use of our products in a full-time capacity.

Day-to-day tasks include addressing inquiries via email, phone, and live chat, identifying customer needs, providing tailored solutions, monitoring feedback, and collaborating with sales, product, and marketing to improve the customer experience.