Branch Manager — Drive Customer Experience & Growth

The Symicor Group; Memphis (TN); On-site; USD 60,000 - 70,000; Full time

Job summary

The Symicor Group is seeking a Branch Manager for the Memphis, TN market. The successful candidate will oversee branch operations, teller activities, and customer service while guiding loan processing and staff administration.

Ideal candidates have 5+ years in a financial institution with at least 3 years of supervisory experience, strong sales skills, and proficiency in English, with bilingual abilities preferred (English/Spanish).

Qualifications

• Five or more years experience in a financial institution.
• Minimum of three years of supervisory experience.
• In-depth knowledge of consumer and mortgage loan applications, underwriting, and closing procedures is a plus.
• Superior customer service and proven sales skills.
• Ability to communicate in English effectively and professionally.
• Bilingual preferred (English/Spanish) and fluent both verbally and in writing.
• Strong PC skills, with proficiency in Excel and Microsoft Office suite.

Responsibilities

• Managing all aspects of the branch including the safety and soundness of the branch and the day-to-day operations of the branch.
• Responsible to recruit and select qualified and competent staff to maintain high service levels.
• Providing back-up to the personal banker and tellers which includes opening new accounts, cashing checks, accepting checks and withdrawals, handling loan payments, etc.
• Providing training for team members on all policies and procedures, including safety/security issues and compliance training.
• Interviewing customers to obtain information and explain financial services such as savings and checking accounts, Retirement Account, Certificates of Deposit, savings bonds, and securities.
• Cross-selling a full range of retail services to present and potential customers.
• Ensuring the branch conforms to compliance regulations as well as all State and Federal laws, regulations, and policies.
• Participating in community and civic activities and recommending ways of enhancing market share and the Bank?s presence in the community.

Skills

Leadership

Customer Service

Sales

Bilingual

English Proficiency

Supervisory Experience

Mortgage Loans

Consumer Loans

PC Skills

Tools

Excel

MS Office

Job description

The Symicor Group is seeking a Branch Manager for the Memphis, TN market. The successful candidate will oversee branch operations, teller activities, and customer service while guiding loan processing and staff administration.

Ideal candidates have 5+ years in a financial institution with at least 3 years of supervisory experience, strong sales skills, and proficiency in English, with bilingual abilities preferred (English/Spanish).