Banking Customer Specialist (Teller)

Mechanics Bank; El Cerrito (CA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA with employer contribution

401(k) plan with company match

Tuition reimbursement

Paid holidays

Paid vacation

Employee assistance program

Life insurance

Job summary

Mechanics Bank is seeking a full-time Customer Service Representative at our El Cerrito Branch to perform banking transactions and deliver high-level customer service. You will handle teller duties, assist with account services, and promote bank products while ensuring accuracy and security.

The role requires one year of banking and cash handling experience, strong interpersonal skills, and the ability to work independently within a team.

Qualifications

• High School Diploma or GED required; additional experience may substitute for degree.
• Minimum one year banking experience with basic knowledge of deposit products preferred.
• Minimum one year customer service and cash handling experience in a customer-facing role required.
• Excellent interpersonal skills, attention to detail, strong customer service orientation.
• Ability to work independently and collaborate with team members.
• Ability to make decisions using available information.
• Basic knowledge of bank deposit products and services; ability to understand customer loan requests and make appropriate referrals.
• Knowledge of applicable bank policies and procedures.

Responsibilities

• Perform routine teller transactions (deposits, withdrawals, check cashing, payments, transfers, mail or night drop transactions) with accuracy.
• Assist customers with account reconciliations, statement copies, check orders, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.
• Provide exemplary customer service in person and over the phone, represent the bank courteously, and identify additional customer needs for product referrals.
• Educate customers on banking technology such as mobile and online banking.
• Maintain and balance cash supply; review transactions for red flags and potential fraud; stay aware of criminal scams.
• Follow cash handling policies, balance cash at shift end, and adhere to all security procedures.
• Assist with branch opening and closing, complying with security procedures.
• Gather data and process compliance reports (Currency Transaction Reports, Reg CC, etc.) to support BSA/AML compliance.
• Assist branch audit functions and complete required compliance by assigned due dates.

Skills

Customer service

Interpersonal skills

Attention to detail

Independent worker

Team collaboration

Decision making

Banking knowledge

Education

High School Diploma or GED

Job description

Mechanics Bank is seeking a full-time Customer Service Representative at our El Cerrito Branch to perform banking transactions and deliver high-level customer service. You will handle teller duties, assist with account services, and promote bank products while ensuring accuracy and security.

The role requires one year of banking and cash handling experience, strong interpersonal skills, and the ability to work independently within a team.