Banking Customer Service Specialist - Growth & Referrals

First Hawaiian Bank; Guam; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

First Hawaiian Bank in Mongmong, GU is seeking a dedicated customer service professional to engage with bank customers inside and outside the branch. You will promote products and services, refer customers to personal bankers and specialized areas, and uphold a professional image as a representative of the Bank.

The ideal candidate will have an associates degree in business and ervaring in teller roles or equivalent retail sales, strong communication skills, and the ability to handle

Qualifications

• Associates degree in business and/or equivalent work skills; completion of FHB CSR School required.
• Minimum 2 years as commercial savings teller or two years in a retail sales environment.
• Strong verbal and interpersonal communication; ability to present to individuals and groups.
• Ability to use judgement and discretion with confidential information.
• Must be able to type 35 wpm.

Responsibilities

• Provide quality customer service to bank customers inside and outside the branch, promoting the Bank's products and services.
• Inform customers of benefits and features and refer to personal bankers and specialized areas of the bank.
• Project a professional image as a representative of the Bank.

Skills

Verbal communication

Interpersonal skills

Sales presentations

Discretion

Typing 35 wpm

Education

Associates degree in business

FHB CSR School

Job description

First Hawaiian Bank in Mongmong, GU is seeking a dedicated customer service professional to engage with bank customers inside and outside the branch. You will promote products and services, refer customers to personal bankers and specialized areas, and uphold a professional image as a representative of the Bank.

The ideal candidate will have an associates degree in business and ervaring in teller roles or equivalent retail sales, strong communication skills, and the ability to handle